Crowd Control At Venues And Events (PDF ... - WorkSafe Victoria

CROWD CONTROL RISK SOLUTIONS3.1 CONTROLLING ENTRY INTO A VENUE OR EVENTControlling the flow of people into and out of a venue or event presents a varietyof potential risks to the health, safety and welfare of those responsible for crowdcontrol at entry and exit locations.The primary role of crowd controllers employed to manage entry into events orvenues is to ensure potentially troublesome or intoxicated people don’t enterand are safely managed at that point. Consideration must also be given to patronsleaving the venue or event and the various risks to crowd controllers, such asaggressive or abusive behaviour, patron illness or patron traffic managementissues.UNACCEPTABLE WORK PRACTICESAGENCYHOST EMPLOYER• No agency induction dealing with controllingentry and exit of patrons.• Inexperienced crowd control staff usedto manage entry control.• No appropriate uniform, footwear or othernecessary personal protective equipment.SHARED• No induction provided by host employerabout dealing with entry and exit of patrons.• No methods for counting patrons intoand out of a venue or event.• No traffic management or patronmarshalling area controls in place.• No method for communications(e.g. two-way radios) between venueor event management and supervisorcrowd controller.• No access to emergency resource kitssuch as first aid.• No access to fresh water, and inadequatemeal or rest breaks.• No policies or procedures established orcommunicated on how entry/exit controlis to be managed.• No induction provided by host employerabout dealing with entry and exit of patrons.• Risks associated with entry/exit control have not been identified or controlled.12 WORKSAFE VICTORIA / CROWD CONTROL AT VENUES AND EVENTS