Crowd Control At Venues And Events (PDF ... - WorkSafe Victoria

1INTRODUCTION11.1 WHAT DOES THIS GUIDE AIM TO DO?Managing crowds involves significant risk. The extent, severity and exposure to riskwill vary depending on: the circumstances crowd controllers find themselves in;how well crowd control staff have been prepared; and how effectively risks havebeen controlled.This Guide has been developed to support and assist crowd control agencies andhost employers (venues and events) who use crowd control staff to understandand fulfil their responsibilities under the Occupational Health and Safety Act 2004(the OHS Act).This Guide identifies common safety problems and suggests solutions to ensurecrowd control work is conducted as safely as it reasonably can be. It also providesnumerous recommendations and tools to effectively secure the health, safety andwelfare of crowd control staff, as well as other staff and patrons, when:• controlling entry into venues or events;• monitoring and communicating on crowd and individual behaviour;• dealing with potentially aggressive, abusive or violent behaviour;• physically managing aggressive, abusive or violent behaviour;• administering and coordinating ‘first response’ first aid or critical care; or• coordinating emergency evacuation of a venue or event.In preparing this publication, WorkSafe Victoria sought the input of representativesfrom crowd control industry bodies, regulators, employers, employees and otherkey stakeholders (a list of whom can be found in the acknowledgments section onpage 28).WORKSAFE VICTORIA / CROWD CONTROL AT VENUES AND EVENTS 1