Crowd Control At Venues And Events (PDF ... - WorkSafe Victoria

CROWD CONTROL RISK SOLUTIONS3.3 DEALING WITH POTENTIALLY AGGRESSIVE,ABUSIVE OR VIOLENT BEHAVIOURThis chapter focuses on dealing with situations that could see a crowd controllerbeing placed at risk through the use of force. The importance of crowd controllershaving the necessary information and training to defuse potentially violentsituations is critical. The main objective should always be to calm the situationbefore physical intervention becomes inevitable.UNACCEPTABLE WORK PRACTICESAGENCYHOST EMPLOYER• No specific training that covers techniquesand skills for defusing potentially violentsituations and ongoing refresher courseson this topic.SHARED• No host workplace induction on the venueor event policy for dealing with potentiallytroublesome patrons.• No clear policy supporting use of non-violentmethods to resolve potentially violentsituations.• Incident registers not maintained.• Overcrowding of the venue or event.• Facilities not suitable for the numbersof patrons at the event or venue.• Responsible serving of alcohol notmanaged effectively.• No procedures dealing with methods of communication between supervising crowdcontroller, crowd controllers and venue or event management.• No communication equipment provided if that equipment is essential to supportcommunications at the particular venue or event.• Safety and security risk assessment has not taken into account policy for dealing withpotentially violent situations.• Insufficient number and/or skilled crowd controllers to enable potentially violent situationsto be handled safely.18 WORKSAFE VICTORIA / CROWD CONTROL AT VENUES AND EVENTS