Crowd Control At Venues And Events (PDF ... - WorkSafe Victoria

CROWD CONTROL RISK SOLUTIONS3RISK CONTROL SOLUTIONSAGENCYHOST EMPLOYER• Training on how to defuse potentiallyviolent situations and deal with troublesomepatrons without the need for physicalintervention, including training on the effectsof drugs typically used at venues andevents.• Refresher training courses held on thetopic above.• Ensuring crowd controllers have thecommunication skills to effectively dealwith patrons who may be violent or abusive.• Supervising crowd controller is presentwhen crowd controllers are involved indefusing potentially violent situations.• Certain (legal and illicit) drugs will causerecognisable behaviour patterns, includingheightened or irrational emotional states. It’sdesirable that crowd controllers can identifythose behaviours and know how to safelydeal with an individual suspected to beunder the influence of those drugs.SHARED• Responsible serving of alcohol activelymanaged.• A clear and effective policy on dealing withpotentially violent situations that aims todefuse situations and avoid physicalintervention wherever possible.• Designated areas are available wherepotentially violent situations can be defused.These areas should be away from mainentertainment or event area, visible topatrons and under video surveillance.• When troublesome patrons are engagedfor the purposes of defusing a situation,the patron has a person present who theyhave chosen as well as a venue or eventmanagement representative present.• Incident registers include records of anysituation where troublesome patrons areengaged to defuse potential violence.• Numbers of patrons at the venue or eventsuit the space and facilities.• Communications systems in place allowing communications between all crowd controllersand the venue or event manager.• Crowd controllers must be inducted into the venue or event and clearly understand their role,responsibilities and safe systems of work with regards to engaging patrons.• Sufficient numbers of crowd controllers allocated to tasks at the venue or event to dealeffectively with potentially violent situations.WORKSAFE VICTORIA / CROWD CONTROL AT VENUES AND EVENTS 19