Crowd Control At Venues And Events (PDF ... - WorkSafe Victoria

CROWD CONTROL RISK SOLUTIONS3.4 PHYSICALLY MANAGING AGGRESSIVE,ABUSIVE OR VIOLENT BEHAVIOURThis chapter concentrates on how to safely remove or detain a patron where priorefforts have failed and physical intervention has become necessary. Particularfocus is placed on how to do this in such a way as to protect crowd controllersfrom injury and also look after the welfare of the patron/s involved.UNACCEPTABLE WORK PRACTICESAGENCYHOST EMPLOYER• No training (including regular refreshercourses) provided to crowd controllers onpatron restraining or detaining techniques.• No crowd control supervision availableduring physical interventions.• No procedures available concerningemployee counselling or debriefing.SHARED• No host workplace induction dealing withpolicy on physical intervention.• No policy and procedures dealing withundertaking physical interventions.• No incident reporting after all interventions.• Inadequate first aid facilities or resourcesavailable.• Items that could be used as weapons (e.g.glasses, bottles, furniture) have not beenidentified and practicable strategies are notin place to minimise opportunity for theseitems to be used as weapons.• Where a security and safety risk assessment has identified the potential for physicalintervention:• inadequate numbers of crowd controllers are allocated to ensure intervention can becarried out safely; and• there is no coordinated approach to communication between the agency and hostemployer when a physical intervention occurs, including arrangements for callingfor external assistance from police.20 WORKSAFE VICTORIA / CROWD CONTROL AT VENUES AND EVENTS