Crowd Control At Venues And Events (PDF ... - WorkSafe Victoria

CROWD CONTROL RISK SOLUTIONSUNACCEPTABLE WORK PRACTICESAGENCYHOST EMPLOYER• No agency induction dealing with monitoringand communicating on crowd and individualbehaviour.• Inexperienced crowd controllers aresupplied to the venue or event withoutappropriate supervision.SHARED• No host workplace induction dealing withmonitoring and communicating on crowdand individual behaviour.• Crowd monitoring observation locations areinconvenient or unsafe to use, including badlighting, unstable work platform or unsafe toget to or out of.• Safety and security risk assessments have not been used to identify risks associatedwith crowd monitoring.• Crewing levels have not been identified as part of the safety and security risk assessment.Minimum numbers are only used despite obvious need for more security staff.• Crowd controllers are exposed to excessive, continuous noise levels (at or above 140db(linear) or 85db (A) over a continuous eight-hour period).• Risk control issues for crowd monitoring or surveillance in remote or isolated areas havenot been identified and risk control solutions not put in place.• No supervision of staff undertaking crowd monitoring activities.• No communication tools available for reporting issues identified during crowd monitoringactivities.RISK CONTROL SOLUTIONSAGENCY• Hazards identified for crowd controllersallocated roaming or patrolling duties andrisk control solutions are in place.• Experienced and competent crowdcontrollers used for roaming or patrolduties.• Communication equipment and systems inplace for crowd controllers assigned toroaming or patrol duties.• If it’s not possible to provide a crowdcontroller who’s undertaking solo roamingor patrol duties with immediate assistance,then a minimum of two crowd controllersshould be used.• Competent supervision of crowd controllersundertaking crowd monitoring activities.HOST EMPLOYER• Incidents arising from monitoring crowdsare thoroughly recorded to allow safetyimprovements in monitoring activities,including legally required reporting ofincidents.• Crowd controllers’ exposure to noise iscontrolled as required by the OccupationalHealth and Safety Noise Regulations 2004.• High risk areas that require closersurveillance have been identified and riskcontrol solutions specifically for those areasare in place. Risk control solutions shouldinclude provision of adequate lighting andsurveillance for the crowd controllersworking in those high risk areas.• Crowd monitoring observation locationsare selected and equipped to be safe andeffective to use, including a stable workplatform and elevated locations that are safeto get in and out of and don’t put crowdcontrollers at risk of a fall.• Use of strategically positioned videocameras that are capable of capturinghigh quality, clear images to assist crowdmonitoring. Cameras are monitored by otherstaff during the period of operations.Consideration should be given to providingcrowd controllers with wearable, personalvideo and recording devices.16 WORKSAFE VICTORIA / CROWD CONTROL AT VENUES AND EVENTS