Crowd Control At Venues And Events (PDF ... - WorkSafe Victoria

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CONTENTSPart one: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1 What does this Guide aim to do? . . . . . . . . . . . . . . 11.2 Frequently used terms . . . . . . . . . . . . . . . . . . . . . . 21.3 Crowd control and OHS . . . . . . . . . . . . . . . . . . . . . 31.4 The role of this Guide under the OHS Act 2004 . . . 41.5 How to use this Guide . . . . . . . . . . . . . . . . . . . . . . 4Part two: Safety assessment and consultation . . . . . . 52.1 Controlling the risks – placing crowd controllersinto safe workplaces. . . . . . . . . . . . . . . . . . . . . . . . 52.2 Talking safety – workplace consultation . . . . . . . . . 8Part three: Crowd control risk solutions . . . . . . . . . . . 113.1 Controlling entry into a venue or event . . . . . . . . . 123.2 Monitoring and communicating on crowd andindividual behaviour. . . . . . . . . . . . . . . . . . . . . . . . 15Part four: Incident reporting. . . . . . . . . . . . . . . . . . . . . . 254.1 What incidents need to be reported toWorkSafe Victoria? . . . . . . . . . . . . . . . . . . . . . . . . 254.2 Why report notifiable incidents? . . . . . . . . . . . . . . 264.3 Preserving a notifiable incident site. . . . . . . . . . . . 26Part five: Further information. . . . . . . . . . . . . . . . . . . . . 27Appendices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Appendix 1 Crowd control safety and securityrisk assessment . . . . . . . . . . . . . . . . . . . . 30Appendix 2 Crowd control agency placementinduction checklist . . . . . . . . . . . . . . . . . . 37Appendix 3 Host employer placement inductionchecklist . . . . . . . . . . . . . . . . . . . . . . . . . . 38Appendix 4 Incident notification form . . . . . . . . . . . . . 393.3 Dealing with potentially aggressive, abusive orviolent behaviour. . . . . . . . . . . . . . . . . . . . . . . . . . 183.4 Physically managing aggressive, abusive orviolent behaviour. . . . . . . . . . . . . . . . . . . . . . . . . . 203.5 Administering and coordinating ‘first response’first aid or critical care . . . . . . . . . . . . . . . . . . . . . . 223.6 Coordinating emergency evacuation of a venueor event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23The information presented in the Crowd Control at Venues and Events guide isintended for general use only. It should not be viewed as a definitive guide to the law,and should be read in conjunction with the Occupational Health and Safety Act 2004.Whilst every effort has been made to ensure the accuracy and completeness of theguide, the advice contained herein may not apply in every circumstance. Accordingly,the Victorian WorkCover Authority cannot be held responsible, and extends nowarranties as to:• the suitability of the information for any particular purpose;• actions taken by third parties as a result of information contained in theCrowd Control at Venues and Events guide.The information contained in this publication is protected by copyright. The VictorianWorkCover Authority hereby grants a non-exclusive licence in this publication to therecipient of this publication on the condition that it is not disseminated for profit.The Victorian WorkCover Authority encourages the free transfer, copying and printingof the information in this publication if such activities support the purposes and intentfor which the publication was developed.
1INTRODUCTION11.1 WHAT DOES THIS GUIDE AIM TO DO?Managing crowds involves significant risk. The extent, severity and exposure to riskwill vary depending on: the circumstances crowd controllers find themselves in;how well crowd control staff have been prepared; and how effectively risks havebeen controlled.This Guide has been developed to support and assist crowd control agencies andhost employers (venues and events) who use crowd control staff to understandand fulfil their responsibilities under the Occupational Health and Safety Act 2004(the OHS Act).This Guide identifies common safety problems and suggests solutions to ensurecrowd control work is conducted as safely as it reasonably can be. It also providesnumerous recommendations and tools to effectively secure the health, safety andwelfare of crowd control staff, as well as other staff and patrons, when:• controlling entry into venues or events;• monitoring and communicating on crowd and individual behaviour;• dealing with potentially aggressive, abusive or violent behaviour;• physically managing aggressive, abusive or violent behaviour;• administering and coordinating ‘first response’ first aid or critical care; or• coordinating emergency evacuation of a venue or event.In preparing this publication, WorkSafe Victoria sought the input of representativesfrom crowd control industry bodies, regulators, employers, employees and otherkey stakeholders (a list of whom can be found in the acknowledgments section onpage 28).WORKSAFE VICTORIA / CROWD CONTROL AT VENUES AND EVENTS 1
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Page 8 and 9: SAFETY ASSESSMENT AND CONSULTATION
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Page 14 and 15: CROWD CONTROL RISK SOLUTIONS3.1 CON
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Page 30 and 31: FURTHER INFORMATIONEMERGENCY MANAGE
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Page 40 and 41: APPENDIX 3Host employer placement i
Page 42: APPENDIX 4Collection of Personal an

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