Crowd Control At Venues And Events (PDF ... - WorkSafe Victoria

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CROWD CONTROL RISK SOLUTIONS3.5 ADMINISTERING AND COORDINATING ‘FIRST RESPONSE’FIRST AID OR CRITICAL CAREThis section examines the risks associated with crowd controllers administeringfirst aid or coordinating critical care. It focuses on the types of procedures andresources available to assist crowd controllers to undertake this task safely.UNACCEPTABLE WORK PRACTICESAGENCYHOST EMPLOYER• No appropriate first aid training or refreshertraining provided for crowd controllers.SHARED• No host workplace induction dealing witharrangements for administering first aid atthe venue or event.• No systems or method available for alertingother staff members to a first aidemergency.• No first aid facilities or resources, includingsuitable first aid kits available at the venueor event.• No counselling or debriefing for crowd controllers involved in emergency first aid treatment.RISK CONTROL SOLUTIONSAGENCY• First aid training and regular refreshertraining provided to all crowd controllersthat is appropriate to the likely first aiddemands of the work done by the agencystaff. The minimum standard of trainingshould be that required by the PrivateSecurity Act 2004. Training should alsocover:• substance abuse (e.g. alcohol, illicit drugsoverdose, etc); and• glass and needle-stick injuries.HOST EMPLOYER• Venue or event staff employed by hostemployer (i.e. not crowd controllers unlessdirectly employed by host employer) aretrained in providing first response first aidor critical care.• Policy and procedures on administeringfirst aid within a venue or event.• First aid facilities available within the venueor event. These facilities are suitable for thesize and nature of the event. Considerationis given to additional first aid support ifassessed as necessary (e.g. St John’sAmbulance officers for events).• Ability to access in-house emergencyalert systems for immediate assistancein the event of a crowd controller needingassistance to administer critical first aidor care.SHARED• Crowd controllers have access to first aid personal protective equipment (i.e. gloves,resuscitation masks, eye protection). Consideration is also given to providing a personalportable first aid resource kit to all crowd controllers on duty.• A larger portable first aid kit should be easily accessible in the event that it is required.• Crowd controllers likely to undertake first aid activities are provided with clear informationallowing them to understand their role, responsibilities and safe systems of work with regardto providing first aid to patrons or others.• Procedures for debriefing of crowd controllers after the administration of first aid or criticalcare are in place. Consideration is also given to provision of professional counselling whereprovision of first aid may result in trauma for the crowd controller administering the first aid.22 WORKSAFE VICTORIA / CROWD CONTROL AT VENUES AND EVENTS
CROWD CONTROL RISK SOLUTIONS33.6 COORDINATING EMERGENCY EVACUATION OF VENUE OR EVENTThe primary responsibility for developing and communicating the emergencyevacuation plan lies with the host employer. Whether crowd controllers have arole in carrying out an evacuation is something that has to be agreed betweenthe agency and host employer. WorkSafe understands that it’s common practicefor crowd controllers to have some role in the evacuation plan.This section deals with general emergency evacuation issues and addressescircumstances where crowd controllers will be expected to carry out some part ofan evacuation plan. (See also part five of this Guide headed ‘Further information’for a list of publications on emergency management.)UNACCEPTABLE WORK PRACTICESAGENCY• Crowd control staff supplied to a venue orevent where no emergency evacuation planis in place.• Supervising crowd controller does not makesure crowd controllers are informed by thehost employer about the emergency planand any role the crowd controller may havein that plan.HOST EMPLOYER• No emergency evacuation plan is in place.• No host workplace induction is providedthat deals with the emergency evacuationplan.• No venue or event staff trained inemergency evacuation procedures,including training for supervisors.• No emergency evacuation drills carriedout at regular intervals at venues.• No set communication methods or systemfor an emergency evacuation.• Emergency exits blocked, locked or noteasily accessible.• Emergency exit lighting or signs are hardto find or poorly lit.• Fire fighting equipment unavailable or poorlymaintained. Equipment is located in aposition that makes it vulnerable to misuse.SHARED• No counselling or debriefing policy or opportunity for crowd controllers involved inemergency evacuations.WORKSAFE VICTORIA / CROWD CONTROL AT VENUES AND EVENTS 23
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