Balancing Systems and Individual Accountability in a Safety Culture
Balancing Systems and Individual Accountability in a Safety Culture
Balancing Systems and Individual Accountability in a Safety Culture
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What are the prerequisites?• Surveillance systems• Executive walk-arounds allow leaders to visit…observe, listen <strong>and</strong>ask questions that elicit <strong>in</strong>formation about events or near misses,concerns about safety*• Team member reports – <strong>in</strong>cidents, events, near misses,unprofessional behavior, observed or suspected violations ofregulatory requirements (privacy, unethical or improper conduct),harassment or discrim<strong>in</strong>ation compla<strong>in</strong>ts, unsafe equipment <strong>and</strong>medications, equipment/product recalls*Frankel A et al. Patient safety leadership walkrounds. Jt Comm J Qual Saf 29:16–26, Jan. 2003.18NPSF Professional Learn<strong>in</strong>g Series
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