Balancing Systems and Individual Accountability in a Safety Culture

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Intervention on Dr. __• Letter with standings,assurances prior to and at meeting• “You are here” graph with4-yr Risk ScoresFrequency of Risk Scores for Your Institution’s PhysiciansThis graph shows the distribution of physician Risk Scores. The Risk Score isbased on an algorithm in which complaints about physicians filed in more recentyears have greater impact than those from previous years.YourRiskScore• Complaint Type Summary• “Concerns” bullet list• Redacted narrative reports32NPSF Professional Learning Series
PARS ® Progress ReportTotal # of high-complaint physicians 723Departed after initial intervention 48First follow-up later in ’11 –’12 130Total with follow-up results 545Results for those with follow-up data:Good – Intervention visits suspended 262 48%Good – Anticipate suspension in ’11-’12 95 17%Some improvement – Still need tracking 31 6%Subtotal 388 71%Unimproved/worse 115 21%Departed Unimproved 42 8%Total follow-up results 54533NPSF Professional Learning Series
Page 4 and 5: Consider a Case• The ED was busy.
Page 6 and 7: But how do we prevent…?6NPSF Prof
Page 8 and 9: Accountability“Systems”“Human
Page 10 and 11: But there is hope…• Elements th
Page 12 and 13: What are the prerequisites?• Shar
Page 14 and 15: Values and leadership (modeled)allo
Page 16 and 17: Our team members feel free toreport
Page 18 and 19: What are the prerequisites?• Surv
Page 21 and 22: Morbidity, Mortality &Improvement C
Page 23 and 24: Issues IdentifiedPEOPLEENVIRONMENTW
Page 25 and 26: What are the prerequisites?• Reso
Page 27 and 28: Accountability PyramidAdapted from
Page 29 and 30: Patient Complaints• “Dr. __ tol
Page 31: Accountability PyramidAdapted from
Page 35 and 36: Back to the case• The RCA reveale
Page 37 and 38: Back to the case• Creation of int
Page 39 and 40: You meet with Nurse 2System Needs:
Page 41 and 42: Principles for “Informal”Conver
Page 43 and 44: “Awareness” Guiding PrinciplesH
Page 45 and 46: When Surgeon X yelled…“get the#
Page 47 and 48: Definition of Disruptive Behavior
Page 49 and 50: Consequences of Disruptive Conduct:
Page 51 and 52: “RN did not call the doctor about
Page 53 and 54: Accountability PyramidAdapted from
Page 55 and 56: Resources and ToolsEvaluating and A
Page 57 and 58: Components of a Safety Culture• S
Page 59 and 60: Path to Compliance• In June 2009
Page 61 and 62: A Project Bundle1. Learning systems
Page 63 and 64: A Project Bundle3. Organizational r
Page 65 and 66: 100%VUH Hand Hygiene Compliance Rat
Page 67 and 68: December 22, 2010To: Medical Direct
Page 69: VUMC Hand Hygiene Compliance (FY 10

Balancing Systems and Individual Accountability in a Safety Culture

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