Balancing Systems and Individual Accountability in a Safety Culture
Balancing Systems and Individual Accountability in a Safety Culture
Balancing Systems and Individual Accountability in a Safety Culture
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Prior to the meet<strong>in</strong>g with Surgeon X• Review results of RCA• Review other performance/behavior data• 3 med mal claims• An apparent pattern on non-teamwork promot<strong>in</strong>g (disruptive)behavior directed toward patient <strong>and</strong> staff• You previously spoke with Surgeon X about compla<strong>in</strong>tsfrom coworkers <strong>and</strong> patients.• You f<strong>in</strong>d it concern<strong>in</strong>g that Surgeon X failed to self-correctafter previous (awareness) feedback.52NPSF Professional Learn<strong>in</strong>g Series