Balancing Systems and Individual Accountability in a Safety Culture
Balancing Systems and Individual Accountability in a Safety Culture
Balancing Systems and Individual Accountability in a Safety Culture
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Consider a Case• Quality <strong>and</strong> risk teams will review records <strong>and</strong> schedule<strong>in</strong>terviews.• Policy directs a root cause analysis (RCA) to beattended by <strong>in</strong>volved personnel.• Other thoughts:• “I wonder what has been shared with the family.”• You also th<strong>in</strong>k about your team—nurses, physicians, or others—who are <strong>in</strong>volved• You make a mental note to alert the wellness program directorHickson GB et al. <strong>Balanc<strong>in</strong>g</strong> <strong>Systems</strong> <strong>and</strong> <strong>Individual</strong> <strong>Accountability</strong> <strong>in</strong> a <strong>Safety</strong> <strong>Culture</strong>. In S Berman (Ed).From Front Office to Front L<strong>in</strong>e: Essential Issues for Health Care Leaders, 2nd edn. Chicago: JCRI, <strong>in</strong> press.5NPSF Professional Learn<strong>in</strong>g Series
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