SAILOR 500/250 FleetBroadband

Chapter 5Troubleshooting 5In this chapter5555This chapter gives guidelines for troubleshooting and provides an overview ofthe different means of status signaling, It also lists available spare parts andaccessories.Getting supportOverviewIf this manual does not provide the remedies to solve your problem, you maywant to contact your Airtime Provider or your local distributor.Airtime supportIf you need assistance from your Airtime Provider, please call the help desk.To see the help desk number, enter the web interface of your terminal andselect HELP DESK. This help desk number is either taken from the SIM card orentered manually. If no number is available under HELP DESK, check yourAirtime subscription for a contact number.TroubleshootingSystem supportIf you need assistance with problems caused by the terminal or antenna,please call a distributor in your area.An updated list of certified partners and distributors is available on Thrane &Thrane’s web site: www.thrane.com. Select Maritime and select Distributorsfrom the top menu bar.135