SAILOR 500/250 FleetBroadband

Chapter 5: TroubleshootingTroubleshooting guideThe below table provides information on some of the problems that mightoccur, including possible causes and remedies to solve the problems.Problem Possible Cause RemedyNo signal orweak signalfrom the BGANsatellite.Notransmission onthe BGANnetwork ispossible.The view to thesatellite is blocked.The antenna cableis not properlyconnected.The system is setup to use onespecific satellite,but the system isoutside coveragefrom that satellite.The Radio silencefunction isactivated from anexternal deviceconnected to theI/O interface of theterminal.Make sure the antenna has aclear view in all directions. Seethe installation manual fordetails.Check that both ends of the cableare connected properly accordingto the guidelines in theInstallation manual.Also check that no connectors aredamaged.Enter the web interface. SelectSETTINGS > Satellite selection.Select Auto and click Apply.The system will now search forthe satellite with the strongestsignal and attempt to connect.If the Radio silence functionshould not be activated,deactivate it from the externaldevice.140 Troubleshooting guide