Report to Community 10.indd - Maury Regional Healthcare System

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MAURY REGIONALMEDICAL CENTERBOARD OF TRUSTEESDoug Williamson, ChairmanJeffrey T. Adams, M.D.Charlotte BattlesScott GainesSusan Gray, M.D.Mike GreeneRobert OtwellHouston ParksBob Thompson, Jr., M.D.Mike Tyler, D.D.S.Messagefrom theCEOThe 2010 fiscal year was an eventful one at Maury RegionalMedical Center (MRMC). With the support of our employees,medical staff, volunteers and the board of trustees, we havecontinued to reach new heights in clinical excellence andcustomer service. Our achievements over the past yearinclude:• Being named a 100 Top Hospital®• Implementing bedside medication verification to ensurepatient safety• Receiving the Premier Award for Quality• Chest Pain Center Accreditation• Heart Failure Accreditation• Receiving the Excellence Award from the Tennessee Centerfor Performance Excellence• Expanding new technology and proceduresIn this report, you will find more information about ourprogress over the past year as well as vital informationregarding our services, growth, and accomplishments.I want to personally thank every member of our communitywho chose MRMC for your health care over the past year. Ifyou have not entrusted us with your care recently, we ask thatyou put your faith in a group of individuals with one vision—the very best of care to every patient, every day.Robert Otwell, CEOMaury Regional Medical Center—2—
Awards and RecognitionIn March 2010, MRMC was named one of thenation’s 100 Top Hospitals® by Thomson Reutersand recognized in Modern Healthcare magazine.The award recognizes hospitals that have achievedexcellence in clinical outcomes, patient safety, patientsatisfaction, financial performance, and operationalefficiency. Thomson Reuters, a leading provider ofinformation and solutions to improve the cost andquality of health care, evaluated 3,000 short-term,acute care, non-federal hospitals in nine areas:mortality, medical complications, patient safety,average length of stay, expenses, profitability, cashto-debtratio, patient satisfaction, and adherence toclinical standards of care. This is the third time thatMRMC has been recognized with this honor.OTHER AWARDS AND RECOGNITIONTennessee Center for Performance ExcellenceMRMC earned the Excellence Award from the TennesseeCenter for Performance Excellence (TNCPE). This is the highesthonor given by TNCPE, which recognizes organizations thathave achieved the highest standards of excellence in theiroperations and results. The program uses the Criteria forPerformance Excellence established by the Baldrige NationalQuality Program.Premier Award for QualityFor the second consecutive year, MRMC was recognized by thePremier health care alliance as a winner of the Premier Awardfor Quality. MR MC is one of 21 winners in the nation and theonly winner from Tennessee. This places the medical center inthe top one percent of 3,788 eligible U.S. hospitals. The awardrecognizes leading health care organizations that efficientlyprovide outstanding patient care and consistently set thestandard in clinical excellence nationwide. Organizations do notapply for the award but are independently evaluated based onnationally reported data. Distinguished by its consideration ofperformance-based criteria, including clinical quality outcomes,resource utilization, and clinical process indicators, the awardmeasures top performers at the overall hospital level.Get With The Guidelines (GWTG) SilverPerformance Achievement Award—Heart FailureMRMC received the Get With The Guidelines SM –Heart FailureSilver Performance Achievement Award from the AmericanHeart Association for reaching an aggressive goal of treatingheart failure patients for at least 90 days with core standard levelsof care outlined by the American Heart Association/AmericanCollege of Cardiology secondary prevention guidelines for heartfailure patients. GWTG is a quality improvement initiative thatprovides hospital staff with tools that follow proven evidencebasedguidelines and procedures in caring for heart failurepatients to prevent future hospitalizations.HomeCare EliteMaury Regional Home Services was ranked among the top25 percent of agencies in the nation based on an analysisof performance measures in quality outcomes, qualityimprovement and financial performance. Home Services hasattained this award every year since its inception.Society of Chest Pain Centers (SCPC) AccreditationsMRMC received full three-year accreditation withPercutaneous Coronary Intervention (PCI) from the SCPC,having advanced its chest pain center accreditation from LevelII to Level III—the highest level attainable. The accredited chestpain center’s protocol-driven and systematic approach to patientmanagement allows physicians to reduce time to treatmentduring the critical early stages of a heart attack, when treatmentsare most effective, and to better monitor patients when it is notclear whether or not they are having a coronary event.In addition, the medical center achieved SCPC accreditation forheart failure by demonstrating expertise and commitment toquality patient care, meeting or exceeding a wide set of stringentcriteria and undergoing an onsite review by a team of SCPC’saccreditation specialists. The medical center utilizes proventreatment methods to reduce time to treatment and to decreasepatients’ length of stay.—3—
Page 1: COMMUNITY REPORT2010
Page 5 and 6: Service ChampionsMRMC recognizes em
Page 7 and 8: HEART SERVICESMRMC has continued to
Page 9 and 10: ORTHOPEDIC SERVICESMRMC has continu
Page 11 and 12: About MRMCFor more than 55 years, M
Page 13 and 14: Facts at a GlanceAdmissions .......
Page 15 and 16: Making a DifferenceThe Maury Region
Page 17 and 18: (continued from previous page)Mary
Page 19 and 20: You can help us make a differenceTh

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