Strategic Plan (PDF) - Cioarchives.ca.gov - State of California

Goals, Objectives, and Actions2. By July 2007, the Director of the DTS will implement a pilot project at theDepartment to measure key metrics for managing day-to-day IT operations,and measure service level metrics, for the specifi c business needs of selectedclients.3. By October 2007, the Performance Measurement Advisory Committee willrecommend to the State CIO standard model(s) for defi ning and measuringperformance, such as the Balanced Scorecard, Economic Value Added, ServiceLevel Agreements, or Benchmarking, and provide support to state Agenciesand departments in developing baselines and ongoing plans for reportingperformance to their management.35