Strategic Plan (PDF) - Cioarchives.ca.gov - State of California

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INTRODUCTIONThe State is moving forward with collaborative planning and coordinated executionto make government services more accessible to the people it serves, to improvethe cost-effectiveness of government programs and operations, and to embracethe spirit of innovation that is California’s distinctive characteristic. Information andtelecommunications technologies lie at the heart of nearly all signifi cant improvementsin statewide programs and operations. As a consequence, we have invested substantialtime and effort in our IT Strategic Planning Process to make sure that our informationtechnology and telecommunications systems stay well aligned with the State’s businessneeds and goals.Technology for a Changing CaliforniaAs the Nation’s largest state and one of the world’s most powerful economic engines,California has long been the home of innovation and change. State government mustbe integrated into the fabric of this change. How the State manages its informationtechnology (IT) resources in the coming years will be critical to the success of itsprogram efforts.The trends that are faced by California government are staggering:• The State’s population continues to grow vigorously, with about 500,000 newCalifornia residents added each year.• Diversity is unparalleled; State and local government employees provideservices to people having over 100 different native tongues.• Our population is bulging at the ends of the scale – with the largest numericalgrowth among the young and the highest rate of growth among the elderly.• Privacy and security – both physical and cyber – are increasingly important toCalifornia residents.• Californians continue to be concerned about the environment and demandgovernment action to preserve our natural heritage.These facts add up to continuing increases in demand for State and local governmentservices. Moreover, the taxpayers have made it clear that higher taxes cannot beviewed as an instant governmental remedy. Consequently, greater effectiveness andeffi ciencies are the best avenues available to State program managers for improvingthe satisfaction of their clientele.Information technology is a key contributor to the execution of State programs and ameasurement of their success. Although each department and program has uniquetechnology needs that must be addressed and focused on the specifi c business needs1
CALIFORNIA STATE INFORMATION TECHNOLOGY STRATEGIC PLANof the organization, several cross-cutting needs and priorities can be identifi ed thatare important to most or all State programs and customers. Among these are thefollowing:• Further development of Internet- and technology-based channels for thedelivery of State information and services for the convenience of the public.• A need for consistent and accurate data that will interface with other systemsas necessary.• The assurance that confi dential information and valued assets are secure.• The ability to easily access information and services while ensuring that suchaccess is allowed only to those intended.• Availability of appropriate tools for executive oversight, managementdecisions, and program implementation.• Effi cient and cost saving means to deliver services.• Need to respond and transact quickly.• Need to maintain systems and services in adequate working orderthroughout their life cycles and to replace or retire them when support is nolonger possible.Strategy for a Changing CaliforniaThis statewide Information Technology Strategic Plan outlines a bold but necessaryagenda for redefi ning how we manage our information technology resources toimprove service delivery and streamline internal operations. It is a plan to align ourtechnology to an enterprise perspective and focus our investments on those initiativesthat will enable signifi cant improvement in statewide service delivery and businessoperations.Our adopted mission statement recognizes and emphasizes information technology’sorganizational role as a support player – information technology should not driveprogram design and implementation; instead, business needs should drive informationtechnology. Our mission is as follows:Information technology support for the Executive Branch of California StateGovernment will operate as a seamless enterprise, delivering consistent, costeffective,reliable, accessible and secure services that satisfy the needs of itsdiverse public and private customers, including the People of California, itsbusiness communities and its public sector agencies.We have adopted six strategic goals to focus our efforts. These goals, and theirassociated objectives and action items, detail the steps necessary for Californiato harness the power of information technology to improve service delivery andstreamline internal operations. The goals are as follows:2
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Arnold SchwarzeneggerGovernorState
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Strategic Plan (PDF) - Cioarchives.ca.gov - State of California

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