The South African Tourism Planning Toolkit - Department of Tourism

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Assist in training – in building local capacity to manage tourism at the local levelSupport public education programmes which encourage responsible consumption intourismBuild political will to meet development targetsIncrease funding, or support to local NGO’s (civil society) to enable them to engage withcommunities in dialogue on tourism.Facilitate (by promoting and assisting) existing business and new enterprises withrequired resources (such as information, land use matters, training)Act as a catalyst for new business developmentEnsure appropriate infrastructure is available to facilitate the development of businessesand industryLocal governments are custodians of many natural resources frequented by tourists andlocalsConsolidate visitor information centres that focus on destination marketing and visitorinformation2.8 Tourism StakeholdersThe following is a list of stakeholders in tourism:National Department of Tourism www.tourism.gov.zaProvincial and Local government/tourism departmentsSA Tourism – Marketing SA internationally www.southafrica.netTourism Grading council – To provide a framework and processing for grading acrossall relevant sectors of the tourism industry (not just hospitality)www.tourismgrading.co.zaSANPARKS - The focus for SANParks in the first decade of democracy has been tomake national parks more accessible to tourists in order to ensure conservation remainsa viable contributor to social and economic development in rural areas.www.sanparks.orgTEP - The Tourism Enterprise Partnership (TEP) is a public-private partnership betweenthe Department of Environmental Affairs and Tourism and the Business Trust. TEPfacilitates the growth and development of small, micro, and medium-sized enterprises(SMMEs) in the tourism economy, resulting in income generating opportunities andsustainable job creation. This is achieved by assisting SMMEs to identify businessopportunities and to equip themselves to take advantage of these businessopportunities. www.tep.co.zaFEDHASA - The Federated Hospitality Association of South Africa, (FEDHASA) amember driven organisation, is registered as a section 21 Company, (Registration No.05/34000/08) and functions both as a Trade Association and an Employers' AssociationFedhasa has been representing the South African Hospitality Industry on a local,provincial, national and global level to protect the interests of all stakeholders of theindustry, thereby enabling members to achieve their objectives. www.fedhasa.co.zaSATSA - The Southern Africa Tourism Services Association (SATSA) is the memberdriven association representing the private sector of the incoming tourism industry in18
Southern Africa. SATSA represents the key players and principles within the industryincluding:Transport providersTour operators or Destination Management CompaniesAccommodation suppliersBrokersAdventure Tourism providersBusiness Tourism providersTourism services providersASATA - ASATA is a non-profit association that has represented the interests of theSouth African travel agents www.asata.co.zaTBCSA- The Tourism Business Council of South Africa (TBCSA) is the voice of thetourism business sector involved in tourism. The TBCSA was established in February1996 by leading tourism businesses. Its primary purpose is to engage with allstakeholders in developing macro strategies that create an enabling environment fortourism development. The TBCSA does not replace the trade associations. Tradeassociations, representing their members interests are members of the TBCSAwww.tbcsa.org.zaFTTSA - Fair Trade in Tourism South Africa (FTTSA) is a non-profit organisation thatpromotes sustainable tourism development. FTTSA awards the use of special label toqualifying businesses as a way of signifying their commitment to Fair Trade criteriaincluding fair wages and working conditions, fair purchasing, fair operations, equitabledistribution of benefits and respect for human rights, culture and environment.www.fairtourismsa.org.za THETA – The Tourism Hospitality and Sport Education Training Authoritywww.theta.org.zaProvincial Tourism Authorities, namely‣ KwaZulu-Natal Tourism Authority‣ Mpumalanga Tourism and Parks Agency‣ North West Parks and Tourism Board‣ Eastern Cape Park and Tourism Agency‣ Cape Town Routes Unlimited‣ Limpopo Parks and Tourism Board‣ Gauteng Tourism Authority‣ Northern Cape Tourism Authority‣ Free State Tourism Authoritywww.zulu.org.zawww.mpumalanga.comwww.tourismnorthwest.co.zawww.ectourism.co.zawww.tourismcapetown.co.zawww.golimpopo.comwww.gauteng.netwww.northerncape.org.zawww.freestatetourism.org19
Page 1 and 2: The South AfricanTourism PlanningTo
Page 4 and 5: 6. CAPACITY BUILDING TOOLKIT ......
Page 8 and 9: The tourism toolkit for local gover
Page 10 and 11: A New Way of Planning for TourismIn
Page 12 and 13: Social/Cultural EnvironmentProtects
Page 14 and 15: 1.6 Purpose of the Tourism Planning
Page 16 and 17: development plans for water service
Page 22 and 23: The model can be used to check the
Page 24 and 25: This toolbox answers the following
Page 26 and 27: Toolbox ResourcesThe table below he
Page 28 and 29: Furthermore, a number of South Afri
Page 30 and 31: Local government also controls the
Page 32 and 33: Two 7-day studies should be done du
Page 34 and 35: 4.4 NATURAL ASSETS MANAGEMENT TOOLB
Page 36 and 37: A. Portfolio ModelWork from ground
Page 38 and 39: People do not want to visit unattra
Page 40 and 41: 60% to 80%.........................
Page 42 and 43: oversupply in the product range and
Page 44 and 45: For further information you can ref
Page 46 and 47: 4.8.2 Benefits of This ToolboxCommu
Page 48 and 49: Individuals - people interested in
Page 50 and 51: There should be an establishment of
Page 54 and 55: 5.4.1 Delivery orientationA major c
Page 56 and 57: 5.5 Toolbox 3: Why Is There A Need
Page 58 and 59: involved in the planning process. Y
Page 60 and 61: environment, communities, etc) in t
Page 62 and 63: Questions you may ask when furnishi
Page 64 and 65: 5.8 Toolbox 6: What model should be
Page 66 and 67: This is just an example. You should
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Visitors: At least 80% of all visit
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5.10 Toolbox 8: Communication and c
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Visitor purpose (reason for travel)
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As a final note for product develop
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iii) Public RelationsPublic relatio
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Investment must be prioritised for
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f) Prioritisation of Infrastructure
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opportunities for business tourism.
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2. Fragmentation and incoherence in
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support of this overall vision. The
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the sector as a whole if they are n
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Figure 12: Recommended Project Impl
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work in collaboration with both the
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Figure 14: Power/Interest Grid for
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Time BoundAligned3: Set Goals in Wr
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Is Mentoring Right for You? Even if
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The benefits of effective conflict
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Conflict in the workplace can be in
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Beckley, T.M., P.C. Boxall, L.K. Ju
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5. Technology: Advancements in tech
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An EIA report for a tourism project
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http://www.researchandmarkets.com/r
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It helps to build commitment and su
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9. Should priorities be changed to
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Things that spoilt the visitRange a
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EnvironmentImpact of events on the
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A Note About CelebrationBe sure to
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Project Analysis TemplateT.001Purpo
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Market Analysis TemplateT.002Purpos
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Project RisksNo Tasks CompletionDat
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2. Required DocumentationAll applic
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completed and accepted by the local
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6) MeetingsThe Partnership will mee
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3) In which suburb or area do you l
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Con3Con4b) Have you ever been conce
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. Have you ever changed your local
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Municipal Integrated Development Pl
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YesNo9. If so, in your opinion what
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FUTURE CONSULTATIONThe Council is i
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For the following table we want to
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If No what is the reason for your v
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Newspaper advertising -5Newspaper/m
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-1 -2 -3 -4 -5Availability of Uniqu
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13. Did you pre purchase your …
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4. Where are you staying ………
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If YES: How many others is the expe
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-1 -2 -3 -4 -5 -6Comment………
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Crime Prevention Dept. Internationa
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12. Is the water supply adequate an
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The South African Tourism Planning Toolkit - Department of Tourism

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