The South African Tourism Planning Toolkit - Department of Tourism

Attribute Yes No Unclear Option for actionOccupational safety andhealth requirements applyMitigate impactsBuilt structures,engineering, track,roadwork’s requiringresource consentNEMA 1998 provisionsapplyOther LegislationOther plans apply (e.g. –National guidelines forResponsible Tourism2002Local Governmentmonitoring and capacityexistsOwner monitoringcapacity existsThird party (e.g. NGO,community members)monitoring capacityMunicipality educationcapacityOwner Education capacityOtherVolumes of visits, types ofstructures, materials specified tomeet impact minimisation targetsRestrictions/penalties/guidelinesRestrictions/penalties/guidelinesRestrictions/penalties/guidelinesRelevant section within municipalityidentified and programmeprepared.Programme prepared with councilassistance where appropriateProgramme prepared with councilassistance where appropriate.Advance visitor guidelinesproduced with council assistancewhere a appropriateAdvance visitor guidelinesproduced with council assistancewhere appropriate.For further information you can refer to the following documents either on the web or in theattached References Folder: New Zealand Planning Toolkit for Local Government, May 20064.5 VISITOR SATISFACTION TOOLBOX4.5.1 Introduction and ScopeA successful tourism industry is based on visitor satisfaction. Failure to meet and exceed visitorexpectations will lead to a reduction in visitor numbers and the associated economic benefitsthat the industry can bring to an area. Measuring visitor satisfaction should be a key function oflocal authorities as tourism becomes an ever increasing component of economic wellbeing ofan area.For the visitor to South Africa visitor satisfaction is about more than the people with whom theycame into contact, the places they stayed or the attractions they visited. Local and districtmunicipalities are important role players in providing essential services and infrastructure thatenables the tourism industry to operate.37