The South African Tourism Planning Toolkit - Department of Tourism

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Furthermore, a number of South African towns are experiencing significant growth in thenumbers of visitors. Usage of infrastructure may vary between classes of visitors (luxury hotelusers, motels, backpackers), and between geographic locations. If this data were available,local authorities and other infrastructure providers would be better equipped to determine whatproportion of infrastructure use are attributable to visitors, plan for tourism growth and holdinformed debate on charging policies for these services.Most municipalities also face challenges in funding additional infrastructure for tourism. Animportant use for this Toolbox is to assist with the study and modelling of selected infrastructureto enable the municipality to undertake better planning, design, funding and management tomeet the needs of Visitors, Industry, the Community, and the Environment.Therefore, local government is encouraged to obtain this data from the relevant source in orderto do more effective tourism planning at the local level. This Toolbox recommends that localauthorities adopt an integrated and systems approach to addressing infrastructural issues.Good infrastructure planning, design and management enables sustainable economicdevelopment; ensures integrated and efficient services and optimises benefits from the use ofresources and public funds.4.3.3 Tourism Support InfrastructureInfrastructure is of vital importance not only to tourism but also to every governmentdepartment, community, business and individual. Infrastructure with regard to tourism affectsvisitor satisfaction and likelihood of repeat business, as well as opportunities for local andforeign players to invest in tourism. The growth of tourism is directly linked to the ability ofinfrastructure to accommodate that growth.While local and provincial government do not always have the full budget to build a completesolution to infrastructure needs, the private sector will generally foot the bill as long as basicinfrastructure is provided. Tourism departments then have three roles within infrastructuredevelopment: Ensure the provision of basic infrastructure (roads, water, electricity, waste removal,sewerage & telephony) by providing baseline information on Tourism needs Promote private sector infrastructure investment in line with tourism goals Monitor infrastructure for maintenance and updatingInfrastructure can have vast positive implications on the tourism industry both inside the regionand the country: Increase in number of visitors Diversifying tourist activity Prolonging visitor stay Increasing visitor spend in tourism and other industries Creating greater efficiency for tourism related businesses Increasing likelihood of local and foreign investment into the tourism industry There are economic gains directly from tourism infrastructure Tourism infrastructure supplies other industries, and drives demand and return oninvestment in those industries. This spill-over effect adds to national productivity A quality infrastructure will create wealth and employment within the tourism industryStrategically, departments should have overall strategic goals for tourism infrastructure. Thesegoals must aid the development of tourism, transport and infrastructure needs to benefit bothlocal bodies and visitors.28
Examples of Tourism Infrastructure Strategic Goals: Must provide safe secure and cost effective modes of transport from arrival nodes toattractions, business centres and tourism infrastructure such as accommodation. Theuse of several connected modes of transport must be used to achieve this. Must be able to accommodate the increase in visitors resulting from natural tourism andeconomic growth as well as from the 2010 event. Excess infrastructure requirementsfor the 2010 event needs to be planned for. Must be within environmental constraints. Must aid local community transport needs. Create increased consultation within the tourism industry between service providers,travel agents, government bodies and private sector entities to upgrade and maintaininfrastructure needs. Must aid economic growth within the region Must increase competitiveness of the region on local and international tourism fronts Investment must be prioritised for those areas where existing and future tourismprojects are taking place. These areas may also be located close to where infrastructurerequirements are not being met.4.3.4 Local Government Infrastructure TasksLocal government must quantify the impact tourism has on the infrastructure in its area. Localgovernment can use an information gathering/sharing approach to collect data and provide abetter understanding of Public Sector Infrastructure. All components of public sectorinfrastructure are the domain of various departments at local, district or provincial level.Nonetheless, local governments have a few major tasks in infrastructure provision, namely: Electricity supply management and monitoring Water supply Wastewater management Solid waste removal Local spatial planningGathering the necessary data is complicated by variations in seasonal visitor patterns andusage of services, and varying levels of usage by different categories of visitor (such as luxuryhotel users compared with backpackers). This poses challenges for managing infrastructuresupply and services because:The number of visitors to the community is not always clear;No accurate data on usage of water or electricity per visitor, or wastewater and solidwaste production per visitor.ElectricityLocal governments are not responsible for the direct supply of electricity to residents,businesses and industry. Eskom supplies most areas in South Africa, while concessionairesunder the Integrated National Electrification Programme of the DME implement supply to nongridareas.Local governments act as a management agent by buying power from suppliers and reselling itto the municipality.In terms of the pricing of electricity services, tariffs are approved by the National ElectricityRegulator (NER) in terms of the Electricity Act, 1987 (Act 41 of 1987).29
Page 1 and 2: The South AfricanTourism PlanningTo
Page 4 and 5: 6. CAPACITY BUILDING TOOLKIT ......
Page 8 and 9: The tourism toolkit for local gover
Page 10 and 11: A New Way of Planning for TourismIn
Page 12 and 13: Social/Cultural EnvironmentProtects
Page 14 and 15: 1.6 Purpose of the Tourism Planning
Page 16 and 17: development plans for water service
Page 18 and 19: Assist in training - in building lo
Page 22 and 23: The model can be used to check the
Page 24 and 25: This toolbox answers the following
Page 26 and 27: Toolbox ResourcesThe table below he
Page 30 and 31: Local government also controls the
Page 32 and 33: Two 7-day studies should be done du
Page 34 and 35: 4.4 NATURAL ASSETS MANAGEMENT TOOLB
Page 36 and 37: A. Portfolio ModelWork from ground
Page 38 and 39: People do not want to visit unattra
Page 40 and 41: 60% to 80%.........................
Page 42 and 43: oversupply in the product range and
Page 44 and 45: For further information you can ref
Page 46 and 47: 4.8.2 Benefits of This ToolboxCommu
Page 48 and 49: Individuals - people interested in
Page 50 and 51: There should be an establishment of
Page 54 and 55: 5.4.1 Delivery orientationA major c
Page 56 and 57: 5.5 Toolbox 3: Why Is There A Need
Page 58 and 59: involved in the planning process. Y
Page 60 and 61: environment, communities, etc) in t
Page 62 and 63: Questions you may ask when furnishi
Page 64 and 65: 5.8 Toolbox 6: What model should be
Page 66 and 67: This is just an example. You should
Page 68 and 69: Visitors: At least 80% of all visit
Page 70 and 71: 5.10 Toolbox 8: Communication and c
Page 72 and 73: Visitor purpose (reason for travel)
Page 74 and 75: As a final note for product develop
Page 76 and 77: iii) Public RelationsPublic relatio
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Investment must be prioritised for
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f) Prioritisation of Infrastructure
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opportunities for business tourism.
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2. Fragmentation and incoherence in
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support of this overall vision. The
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the sector as a whole if they are n
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Figure 12: Recommended Project Impl
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work in collaboration with both the
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Figure 14: Power/Interest Grid for
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Time BoundAligned3: Set Goals in Wr
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Is Mentoring Right for You? Even if
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The benefits of effective conflict
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Conflict in the workplace can be in
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Beckley, T.M., P.C. Boxall, L.K. Ju
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5. Technology: Advancements in tech
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An EIA report for a tourism project
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http://www.researchandmarkets.com/r
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It helps to build commitment and su
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9. Should priorities be changed to
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Things that spoilt the visitRange a
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EnvironmentImpact of events on the
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A Note About CelebrationBe sure to
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Project Analysis TemplateT.001Purpo
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Market Analysis TemplateT.002Purpos
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Project RisksNo Tasks CompletionDat
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2. Required DocumentationAll applic
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completed and accepted by the local
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6) MeetingsThe Partnership will mee
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3) In which suburb or area do you l
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Con3Con4b) Have you ever been conce
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. Have you ever changed your local
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Municipal Integrated Development Pl
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YesNo9. If so, in your opinion what
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FUTURE CONSULTATIONThe Council is i
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For the following table we want to
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If No what is the reason for your v
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Newspaper advertising -5Newspaper/m
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-1 -2 -3 -4 -5Availability of Uniqu
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13. Did you pre purchase your …
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4. Where are you staying ………
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If YES: How many others is the expe
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-1 -2 -3 -4 -5 -6Comment………
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Crime Prevention Dept. Internationa
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12. Is the water supply adequate an
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The South African Tourism Planning Toolkit - Department of Tourism

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