The South African Tourism Planning Toolkit - Department of Tourism

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4.8.2 Benefits of This ToolboxCommunities have great interest in tourism because it is one of South Africa’s visible industries.The increased interest, and the fact that tourism can have a daily impact on our lives,encourages people to respond to its positive and perceived (if not in reality) negative impacts.Consultation and public participation provides an opportunity to involve the community in theplanning, management and marketing of tourism so that Visitors, Industry, Community and theEnvironment (VICE) can maximise the benefits and minimise potential negative aspects.Effective community consultation can: Assist tourism to support a community’s economic and social goals (communityoutcomes) Provide confirmation for the municipality that an initiative is appropriate Provide support for new initiatives Increase the awareness of tourism within the community Increase the pride in the destination and what it has to offer the visitor Create a welcoming attitude to visitors from the host communityThe Municipal Structures Act (2000) through the Integrated Development Plan (IDP) recognisesthe need to involve the community in local government planning not only for tourism, but for awide range of services that local government is directly or indirectly responsible for.4.8.3 ResourcesThe Figures below identify the potential pros and cons of tourism for a community.Potential Benefits of Tourism for Communities46
Potential Negative Impacts of Tourism for communitiesThe checklist in the table below indicates the areas of information required to ensure anunderstanding of community attitudes to tourism. Complete the checklist by ticking theappropriate boxes to confirm which information you have already available, which you do nothave and which you have partially or are unsure about.Some local authorities may already obtain this information through annual ratepayer surveys orannual tourism reports.Checklist: Community Attitudes to TourismKey Criteria Yes No1. Community awareness of the economic benefits of tourismUnsure/Partially2. The impact of tourism on the social structure of communities3. Community views regarding the potential negative impacts oftourism on the environment4. Community consulted regarding tourism developments andinvestments.If you have answered ‘No’ or ‘Unsure/Partially’ to any of the above you will need to accessavailable resources and potentially undertake surveys identified in this section of the Toolbox toobtain the base information required to prepare a strategic plan or address specific issues.4.8.4 Community Views and OpinionsSeeking out and understanding community views and opinions on tourism (or any otherarea/issue) can be time consuming and potentially expensive. Community views can beobtained through a number of channels. Elected representatives – Ward councillors, Ward Committee Members, LocalmaKgotla/izinkundla/community structures Community Groups – residents’ associations, youth and women’s groups Interest Groups – recreation, environmental, cultural, heritage groups Industry – not just tourism, but other sectors that may be affected47
Page 1 and 2: The South AfricanTourism PlanningTo
Page 4 and 5: 6. CAPACITY BUILDING TOOLKIT ......
Page 8 and 9: The tourism toolkit for local gover
Page 10 and 11: A New Way of Planning for TourismIn
Page 12 and 13: Social/Cultural EnvironmentProtects
Page 14 and 15: 1.6 Purpose of the Tourism Planning
Page 16 and 17: development plans for water service
Page 18 and 19: Assist in training - in building lo
Page 22 and 23: The model can be used to check the
Page 24 and 25: This toolbox answers the following
Page 26 and 27: Toolbox ResourcesThe table below he
Page 28 and 29: Furthermore, a number of South Afri
Page 30 and 31: Local government also controls the
Page 32 and 33: Two 7-day studies should be done du
Page 34 and 35: 4.4 NATURAL ASSETS MANAGEMENT TOOLB
Page 36 and 37: A. Portfolio ModelWork from ground
Page 38 and 39: People do not want to visit unattra
Page 40 and 41: 60% to 80%.........................
Page 42 and 43: oversupply in the product range and
Page 44 and 45: For further information you can ref
Page 48 and 49: Individuals - people interested in
Page 50 and 51: There should be an establishment of
Page 54 and 55: 5.4.1 Delivery orientationA major c
Page 56 and 57: 5.5 Toolbox 3: Why Is There A Need
Page 58 and 59: involved in the planning process. Y
Page 60 and 61: environment, communities, etc) in t
Page 62 and 63: Questions you may ask when furnishi
Page 64 and 65: 5.8 Toolbox 6: What model should be
Page 66 and 67: This is just an example. You should
Page 68 and 69: Visitors: At least 80% of all visit
Page 70 and 71: 5.10 Toolbox 8: Communication and c
Page 72 and 73: Visitor purpose (reason for travel)
Page 74 and 75: As a final note for product develop
Page 76 and 77: iii) Public RelationsPublic relatio
Page 78 and 79: Investment must be prioritised for
Page 80 and 81: f) Prioritisation of Infrastructure
Page 82 and 83: opportunities for business tourism.
Page 84 and 85: 2. Fragmentation and incoherence in
Page 86 and 87: support of this overall vision. The
Page 88 and 89: the sector as a whole if they are n
Page 90 and 91: Figure 12: Recommended Project Impl
Page 92 and 93: work in collaboration with both the
Page 94 and 95: Figure 14: Power/Interest Grid for
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Time BoundAligned3: Set Goals in Wr
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Is Mentoring Right for You? Even if
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The benefits of effective conflict
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Conflict in the workplace can be in
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Beckley, T.M., P.C. Boxall, L.K. Ju
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5. Technology: Advancements in tech
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An EIA report for a tourism project
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http://www.researchandmarkets.com/r
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It helps to build commitment and su
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9. Should priorities be changed to
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Things that spoilt the visitRange a
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EnvironmentImpact of events on the
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A Note About CelebrationBe sure to
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Project Analysis TemplateT.001Purpo
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Market Analysis TemplateT.002Purpos
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Project RisksNo Tasks CompletionDat
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2. Required DocumentationAll applic
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completed and accepted by the local
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6) MeetingsThe Partnership will mee
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3) In which suburb or area do you l
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Con3Con4b) Have you ever been conce
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. Have you ever changed your local
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Municipal Integrated Development Pl
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YesNo9. If so, in your opinion what
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FUTURE CONSULTATIONThe Council is i
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For the following table we want to
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If No what is the reason for your v
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Newspaper advertising -5Newspaper/m
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-1 -2 -3 -4 -5Availability of Uniqu
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13. Did you pre purchase your …
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4. Where are you staying ………
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If YES: How many others is the expe
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-1 -2 -3 -4 -5 -6Comment………
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Crime Prevention Dept. Internationa
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12. Is the water supply adequate an
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The South African Tourism Planning Toolkit - Department of Tourism

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