The Art of Communication: - Derry City Council

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ContentsAcknowledgementsForeword1. Introduction1.1 Background to the Research1.2 Research Question and Aim1.3 Environmental Health and theWestern Group Region1.4 The Chinese Community inNorthern Ireland1.5 Chinese Catering Premises inthe West of Northern Ireland1.6 The Chinese Community andthe Language Barrier2. The Literature2.1 Communication, Culture andInterpersonal Communications2.2 Engagement with EMBs: Failureand Effectiveness2.3 Communicating with theChinese2.4 The Sills and Desai ‘SevenStages’2.5 Equality, Good Relations andThe Northern Ireland Act 19983. Study Design4 Results and Analysis4.1 Environmental Health Functions4.2 Verbal Communication4.3 Written Communication4.4 Effectiveness of SharedCommunication4.5 Level of Awareness of CouncilPolicies and Procedures4.6 The Sills and Desai ‘SevenStages’4.7 Focus Group Results5. Discussion5.1 The Use of VerbalCommunication5.2 The Use of WrittenCommunication5.3 The Effectiveness of SharedCommunication5.4 Barriers and Best Practice5.5 Level of Awareness of CouncilPolicies and Procedures5.6 Policies, Procedures, Trainingand Support5.7 The Sills and Desai ‘SevenStages’6. Conclusions7. Recommendations7.1 The EFQM Enablers– A ‘Scaffold’ for theRecommendations7.2 Leadership7.3 People Management7.4 Policy and Strategy7.5 Partnerships and Resources7.6 ProcessesReferencesThe Art of Communication: A landscape shared between regulator and ethnic employer 1
AcknowledgementsThe following people and organisations aresincerely thanked for their much valuedhelp and support in the completion of thisresearch:All of the Chinese employers andEnvironmental Health Officers whoparticipated in this study;Sue Diven and Carol Stewart, CommunityRelations, Derry City Council;The Development Department, Derry CityCouncil;Karen Scrivens, Simon Ling and all of the SaiPak staff and committee;The Chinese Welfare Association;Louise Simpson, University of Ulster;Professor Malcolm Armstrong, University ofUlster;Gary Mc Farlane and the Chartered Instituteof Environmental Health;Brenda McCallion, Environmental HealthDepartment, Derry City Council;Roisin McLaughlin, Local Strategy Partnership,Derry City Council;Each of the participating councils, and inparticular the following members of eachEnvironmental Health department:Philip O’Doherty, Barry Dohery, PaulRafferty, Emlyn Lynchehaun, Janet Glover,Enda Cummins, Genevieve McWilliams,Paul McSwiggan, Karen Phillips, MargaretMcColgan and Helen McKean, Derry CityCouncil;Barny Heywood, Larry Dargan and ClementKennedy, Western Group EnvironmentalHealth Service;Jacqueline Glass and Ciaran Doran, LimavadyBorough Council;Barny Heywood and Brian Furey, OmaghDistrict Council;Paddy Cosgrove, John Murray, Sabrina Gillow,and Alan Haire, Strabane District Council;Robert Forde, Gerry Tierney, and AislingShortt, Fermanagh District Council;All of the Community Relations and EqualityOfficers at each of the participating councils,particularly Kay McIvor, Equality Officer,Derry City Council;Sínead McNicholl and Briege Meenan, Financeand Human Resources Department, DerryCity Council;Dr Moira Dean, Queen’s University Belfast;Karen McLaughlin, Christine McLaughlinand Betty McNicholl, North-West RegionalCollege;Dr Susanne Boyd, Annie Chambers and theFood Standards Agency Northern Ireland.2The Art of Communication: A landscape shared between regulator and ethnic employer
Page 4 and 5: ForewordWe are very pleased to co-w
Page 6 and 7: 1.0 IntroductionThe Art of Communic
Page 8 and 9: 1.3 Environmental Health and the We
Page 10 and 11: Table 2:Number of Chinese catering
Page 12 and 13: 2.1 Communication, Culture and Inte
Page 14 and 15: 2.3 Communicating with the ChineseC
Page 16 and 17: 2.4 The Sills and Desai ‘Seven St
Page 18 and 19: 3.0 Study DesignThe study was a col
Page 20 and 21: 4.1 Environmental Health Functions
Page 22 and 23: 4.4 Effectiveness of Shared Communi
Page 24 and 25: Figure 5:EHO knowledge of organisat
Page 26 and 27: 4.7.1.2 Barriers• EH job is targe
Page 28 and 29: 4.7.2.4 Opportunities• Can we rai
Page 35: The findings of this study suggest
Page 38 and 39: 7.1 The European Foundation For Qua
Page 40 and 41: 7.3 People ManagementIt is vital th
Page 42 and 43: To address the key concerns express
Page 44 and 45: ReferencesAyoko, O., Hartel, C., Fi
Page 46: ForewordI am very pleased to be wri

The Art of Communication: - Derry City Council

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