The Art of Communication: - Derry City Council

4.1 Environmental Health Functions• Analysis of the Environmental Health and Chinese employer questionnairesconfirmed that both groups had communicated under the auspices of allEnvironmental Health functions.• For both groups the majority of communications were on matters relating to thefood control function of Environmental Health (EHO 76%; Chinese employers97.3%).• Health and Safety was the Environmental Health function, which both respondentgroups next most frequently selected (EHO 48%; Chinese employers 81.1%).4.2 Verbal Communication• In their respective questionnaires both groups agreed that the most common formof verbal communication was face-to-face in English (EHOs 94% - see figure 2below; Chinese employers 89.2%). This was supported by focus group responsesfrom both EHO and Chinese participants.• Face-to-face verbal communication using interpretation was reported by 26% ofEHOs and 21.6 % of Chinese employers.• Both groups reported comparable use of communication by telephone in English(EHOs 74%; Chinese employers 72.9%).Figure 2:Verbal communication used by EHOsResponse (%)1009080706050403020100In EnglishFace-to-FaceWithInterpretationYesNoIn EnglishBy TelephoneWithInterpretationThe Art of Communication: A landscape shared between regulator and ethnic employer 19