The Art of Communication: - Derry City Council

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Figure 5:EHO knowledge of organisational support departmentsResponses (%)50454035302520151050EMBYesNoDon’t KnowChinese• A majority of Chinese employers answered ‘no’ or ‘don’t know’ when askedif they were aware whether their local council had any policies that addresscommunication with ethnic minority businesses (78.3%).• A majority of Chinese employers answered ‘no’ or ‘don’t know’ when asked if theywere aware whether their local council had any procedures in place for its staffwith regard to interacting with ethnic minority businesses/employers (81.0%)(seefigure 6 below).Figure 6:Chinese employer awareness of council policies &proceduresResponses (%)80706050403020YesNoDon’t Know100PoliciesProceduresThe Art of Communication: A landscape shared between regulator and ethnic employer 23
• All of the Chinese focus group participants confirmed that they had no awarenessof council policies or procedures relating to ethnic minority employers.• Environmental Health focus group participants agreed that councils needed toadopt a more integrated corporate, as opposed to departmental, approach whendealing with the issue of communicating with ethnic minorities.4.6 The Sills and Desai ‘Seven Stages’• A majority of EHOs and Chinese employers indicated that they did agree with theseven statements.• A majority of EHOs answered ‘no’ or ‘don’t know’ when asked whether they feltthat their organisation had taken the seven stage process into consideration whencommunicating with Chinese employers.4.7 Focus Group ResultsThe following are examples of qualitative responses that were obtained from the separatefocus groups that were held for EHOs and Chinese employers.4.7.1 Environmental Health Focus Groups4.7.1.1 Verbal and Written Communications• Face-to-Face communication is a problem therefore a priority with employeesalso.• One lady (Chinese) who owns a takeaway uses a translation book duringinspections in her premises.• We have no way of knowing how effective translation and interpretation is.• Effective verbal communication helps premises improve.• ***Council spent a lot of money to translate - £400 per letter, to no obviouseffect.• My previous personal experience is that Chinese have excellent English and theyare comfortable with English correspondence etc.• Some employees pretend not to understand.24The Art of Communication: A landscape shared between regulator and ethnic employer
Page 2 and 3: ContentsAcknowledgementsForeword1.
Page 4 and 5: ForewordWe are very pleased to co-w
Page 6 and 7: 1.0 IntroductionThe Art of Communic
Page 8 and 9: 1.3 Environmental Health and the We
Page 10 and 11: Table 2:Number of Chinese catering
Page 12 and 13: 2.1 Communication, Culture and Inte
Page 14 and 15: 2.3 Communicating with the ChineseC
Page 16 and 17: 2.4 The Sills and Desai ‘Seven St
Page 18 and 19: 3.0 Study DesignThe study was a col
Page 20 and 21: 4.1 Environmental Health Functions
Page 22 and 23: 4.4 Effectiveness of Shared Communi
Page 26 and 27: 4.7.1.2 Barriers• EH job is targe
Page 28 and 29: 4.7.2.4 Opportunities• Can we rai
Page 35: The findings of this study suggest
Page 38 and 39: 7.1 The European Foundation For Qua
Page 40 and 41: 7.3 People ManagementIt is vital th
Page 42 and 43: To address the key concerns express
Page 44 and 45: ReferencesAyoko, O., Hartel, C., Fi
Page 46: ForewordI am very pleased to be wri

The Art of Communication: - Derry City Council

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