13.07.2015 Views

The Art of Communication: - Derry City Council

The Art of Communication: - Derry City Council

The Art of Communication: - Derry City Council

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

Gao, G. and Ting-Toomey, S., 1998. Communicating effectively with the Chinese. ThousandOaks, California: Sage.Group Environmental Health Committee, 2005. Corporate Strategy for GroupEnvironmental Health in Northern Ireland. Omagh: Group Environmental Health Services.Hargie, O., 2006. <strong>The</strong> handbook <strong>of</strong> communication skills. 3rd ed. London: Routledge.Ivey, A., 1994. Intentional interviewing and counselling: facilitating client development in amulticultural society. 3rd ed. Pacific Grove, CA: Brookes/Cole.Northern Ireland Housing Executive, 2007. Home from Home: older Chinese people housingneeds assessment - northwest area. Belfast: Northern Ireland Housing Executive.Oc, T., and Tiesdell, S., 1999. Supporting ethnic minority business: area view <strong>of</strong> businesssupport for ethnic minorities in city challenge areas. Urban studies, 36 (10), 1723-1746.Parvis, L., 2003. Diversity and effective leadership in multicultural workplaces. Journal <strong>of</strong>environmental health, 65 (7), 37-39.Rudder, A., 2006. Food safety and the risk assessment <strong>of</strong> ethnic minority food retailbusinesses. Food control, 17 (3), 189-196.Sills, A. and Desai, P., 1996. Qualitative research amongst ethnic minority communities inBritain. Journal <strong>of</strong> the market research society, 38 (3), 247-265.Tangen, S., 2004. Performance measurement: from philosophy to practice. Internationaljournal <strong>of</strong> productivity and performance management, 53 (8), 726-737.Ting-Toomey, S., Gao, G., Trubisky, P., Yang, Z.Z., Kim, H.S., Lin, S.L. and Nishida, T., 1991.Culture, face maintenance and styles <strong>of</strong> handling interpersonal conflict: a study in fivecultures. International journal <strong>of</strong> conflict management, 2 (4), 275-296.44<strong>The</strong> <strong>Art</strong> <strong>of</strong> <strong>Communication</strong>: A landscape shared between regulator and ethnic employer

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!