The Art of Communication: - Derry City Council

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4.4 Effectiveness of Shared Communication• None of the Chinese questionnaire respondents indicated that they weredissatisfied with the current status, 21.6% indicated that they had no significantview, 70.2% indicated that they were slightly satisfied - very satisfied.• In contrast to questionnaire responses, Chinese focus group participants ratedcommunication between Environmental Health and Chinese employers ‘in themiddle’.• Chinese focus group participants indicated the view that, while EHOs wereinformative and friendly, there was a need for better explanation of requestedchanges arising from visits/inspections.• Chinese focus group participants also expressed the view that EHOs werenitpicking and inconsistent.• Chinese focus group participants indicated the view that the running of foodhygiene courses had helped improve the communication/understanding ofEnvironmental Health requirements. This was also reported in Chinesequestionnaire responses.• Environmental Health focus group participants observed that there was ‘noobvious improvement’ following translation of letters and also that the abilityto communicate well in English did not necessarily lead to improved complianceamong Chinese catering establishments.• In focus group discussions Chinese employers, but not EHOs, raised the issue ofthe importance of non-verbal communication in shared interactions.• Both Environmental Health and Chinese focus group participants confirmed thestrong links between Sai Pak, the Chinese community and EHOs. The importanceof these links to the facilitation of effective communication was corroborated infocus group and questionnaire responses from both groups.• EHOs, both via questionnaire responses and in focus group discussion, indicatedthe view that resource issues (cost, staff, time) would significantly impact oncurrent and future shared communications with Chinese/EMBs.• In focus group discussions EHOs indicated that the need to meet output targetsimpacted negatively on effective communication.The Art of Communication: A landscape shared between regulator and ethnic employer 21
4.5 Level of Awareness of Council Policies andProcedures• A majority of EHOs answered either negatively or don’t know when asked if theirorganisation had any policies relating to either ethnic employers (82%) or Chineseemployers (96%).• A majority of EHOs (92%) answered ‘no’ or ‘don’t know’ when asked about theirknowledge of council procedures for dealing with Chinese or ethnic employers(see figure 4 below).Figure 4:EHO knowledge of organisational proceduresResponses (%)706050403020100EMBYesNoDon’t KnowChinese• A majority of EHOs answered ‘no’ or ‘don’t know’ when asked if there weresupport departments within their organisation that facilitated communication withethnic employers (78%) or Chinese employers (82%) (see figure 5 on page 23).22The Art of Communication: A landscape shared between regulator and ethnic employer
Page 2 and 3: ContentsAcknowledgementsForeword1.
Page 4 and 5: ForewordWe are very pleased to co-w
Page 6 and 7: 1.0 IntroductionThe Art of Communic
Page 8 and 9: 1.3 Environmental Health and the We
Page 10 and 11: Table 2:Number of Chinese catering
Page 12 and 13: 2.1 Communication, Culture and Inte
Page 14 and 15: 2.3 Communicating with the ChineseC
Page 16 and 17: 2.4 The Sills and Desai ‘Seven St
Page 18 and 19: 3.0 Study DesignThe study was a col
Page 20 and 21: 4.1 Environmental Health Functions
Page 24 and 25: Figure 5:EHO knowledge of organisat
Page 26 and 27: 4.7.1.2 Barriers• EH job is targe
Page 28 and 29: 4.7.2.4 Opportunities• Can we rai
Page 35: The findings of this study suggest
Page 38 and 39: 7.1 The European Foundation For Qua
Page 40 and 41: 7.3 People ManagementIt is vital th
Page 42 and 43: To address the key concerns express
Page 44 and 45: ReferencesAyoko, O., Hartel, C., Fi
Page 46: ForewordI am very pleased to be wri

The Art of Communication: - Derry City Council

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