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evaluation of general food distribution in northern uganda: gulu ...

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7.1.7 Lesson Learned♦ Food aid has been vital to fight<strong>in</strong>g (acute) malnutrition and sav<strong>in</strong>g peoples lives dur<strong>in</strong>gthe protracted crisis <strong>in</strong> Northern Uganda. Compos<strong>in</strong>g a <strong>food</strong> basket with the correctamount and type is essential to meet<strong>in</strong>g the m<strong>in</strong>imum nutritional dietary standards. Butwith ration reductions, cuts <strong>in</strong> the <strong>food</strong> basket and few alternative options thema<strong>in</strong>tenance <strong>of</strong> m<strong>in</strong>imum standards <strong>of</strong> 2.100 kcal per person per day is seriouslychallenged.♦♦♦The <strong>food</strong> aid has not been provided accord<strong>in</strong>g to preferred dietary needs and demands <strong>of</strong>the Acholi people and has <strong>in</strong> several cases also been <strong>of</strong> <strong>in</strong>ferior quality. The traditionalAcholi diet is rich and diverse. The uniform <strong>food</strong> basket given over many years haschanged diet habits and nutrition <strong>of</strong> the IDPs. Be<strong>in</strong>g aware <strong>of</strong> needs and <strong>in</strong>volv<strong>in</strong>gbeneficiaries <strong>in</strong> f<strong>in</strong>d<strong>in</strong>g alternative or complimentary solutions to <strong>food</strong> aid can boost thediet and nutrition and respond to some <strong>of</strong> their preferences.Changes <strong>in</strong> <strong>food</strong> rations, problems with quality, miss<strong>in</strong>g <strong>food</strong> items etc may require more<strong>in</strong>tensive and repeated explanation to the IDPs so as to fully answer compla<strong>in</strong>ts.Adjust<strong>in</strong>g <strong>distribution</strong> mechanisms to the family size system with an emphasis <strong>of</strong>beneficiary <strong>in</strong>volvement can prove effective <strong>in</strong> as much as reach<strong>in</strong>g the target populationswith <strong>food</strong> <strong>in</strong> a fair way and controll<strong>in</strong>g crowds <strong>in</strong>to an orderly <strong>distribution</strong>.7.1.8 Recommendations♦ With the ration reduction, changes <strong>in</strong> <strong>food</strong> basket and <strong>in</strong>consistencies <strong>in</strong> supplies, NRCshould <strong>in</strong>corporate alternative strategies to <strong>food</strong> aid programmes <strong>in</strong> a protracted situation.IDPs, with a wealth <strong>of</strong> dietary knowledge, can be brought more actively on board toidentify ideas or solutions to meet their own needs. Based on this, NRC should source forthe most feasible operational solution (e.g. topp<strong>in</strong>g up <strong>food</strong> aid, implement<strong>in</strong>g small scalelivelihood activities, <strong>in</strong>itiat<strong>in</strong>g cash programmes and stimulate market forces). See alsorecommendations and qualifications under Section 5.4.♦♦♦NRC should <strong>in</strong>clude qualitative <strong>in</strong>dicators <strong>in</strong> the project design to compl iment the exist<strong>in</strong>gquantitative health <strong>in</strong>dicators, which may not always provide a complete picture.Qualitative <strong>in</strong>dicators could be def<strong>in</strong>ed around ‘beneficiary satisfaction’, which NRC hasalready been report<strong>in</strong>g on <strong>in</strong> Post Distribution Monitor<strong>in</strong>g Reports.Tak<strong>in</strong>g IDPs compla<strong>in</strong>ts seriously through actions and recourse <strong>in</strong>creases the feel<strong>in</strong>g <strong>of</strong> adignified process. In this connection NRC and WFP should reassess the functions andpurpose <strong>of</strong> the compla<strong>in</strong>t desk with a view to improve the use <strong>of</strong> them and reach a moreeffective compla<strong>in</strong>t handl<strong>in</strong>g process.NRC should take other/alternative measures to push for actions and recourse <strong>in</strong> someareas with persist<strong>in</strong>g compla<strong>in</strong>ts (rations cards, verification/pr<strong>in</strong>t list failures/pipel<strong>in</strong>eshortages etc). For example more direct communication/advocacy can be made to WFPmanagement.29

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