106<strong>Santander</strong> Consumer Finance• Solid revenues from improved spreads, the lower costof financing and the rise in fee income.Gross income and expenses% variation <strong>2009</strong> / 2008Efficiency ratio(with amortisations)%+26.7+25.0• Strict management of costs and reduction instructures.28.0+9.6• Higher net operating income absorbed the largerprovisions, which are in the process of being stabilised.27.6+2.7GrossGross• Active management of the business portfolio: entry ofincome Expenses income Expensesnew units and portfolios and discontinuation of others.2008 <strong>2009</strong>w/o perimeterIncome statementAttributable profit was EUR 632 million, 9.2% less than in 2008.This was due to the difficult macroeconomic and businessenvironment in various countries. The decline in profits,however, was sharply reduced (-19.7% in the first half over thesame period of 2008) after a good second half. The profit in thefourth quarter was 10.3% higher than in the same period of2008 and all of it was recurring income (net operating incomeafter provisions was 26.5% higher year-on-year). There werethree factors behind this:• Solid revenues (+25.0%), due to the positive impact of newincorporations and the notable organic growth in net interestincome and fee income (+13% on a like-for-like basis). Thisreflects the active management of spreads (average spread onloans: +75 b.p.), more adjusted to the rise in risk premiums invarious markets and taking advantage of the lower cost ofwholesale financing, as well as the rise in cross-selling with afurther increase in fees from insurance business.• Strong containment of expenses: on a like-for-like basis, theyincreased 2.7%. Including incorporations, they rose 26.7%, aslower pace than in the first half (+33.6%) and partly due tothe integration progress. The efficiency ratio remained ataround 28% and net operating income grew 24.3% (+13%without incorporations).• High cost of credit because of the deterioration of theeconomic environment and of credit quality. Net loan-lossprovisions rose 41.4% and 28% excluding incorporations.However, the greater stability of provisions in the last fewquarters (those in the fourth quarter were 3% lower than inthe same period of 2008) enabled net operating income toabsorb the increase in provisions. Net operating income afterprovisions ended 0.5% higher than in 2008 (-10.5% in thefirst half).The evolution of provisions reflected the efforts in admission andrecoveries in all units, which led to sharp reductions in net NPLentries (54% lower in the fourth quarter than in the same periodof 2008).Net operating incomeMillion euros2,39520082,976<strong>2009</strong>NPL ratio%4.182008+24.3%5.39<strong>2009</strong>Attributable profitMillion euros6962008632<strong>2009</strong>NPL coverage%-9.2%The NPL ratio at the end of <strong>2009</strong> was better than envisaged atthe beginning of the year (5.39% compared to 4.18% in 2008)and coverage was higher at 97% (86% in 2008).The results differed from country to country. Of note wasGermany, which generates the largest profits, whosecontribution to the Group was 9% higher than in 2008 becauseof the new incorporations and good management of revenuesand costs which offset the higher provisions in the new entities.<strong>Santander</strong> Consumer Finance USA registered the largest rise inattributable profit (+41.2% in dollars) and made the area’ssecond largest contribution. This was due to the drive inrevenues via commercial agreements, both from the acquisitionof portfolios of greater quality with significant discounts as wellas management of others, control of costs and experience andagility in recoveries against a backdrop of contained organicgrowth.86200897<strong>2009</strong><strong>Annual</strong> Report <strong>2009</strong>Economic and Financial Review
107Better evolution of Nordic countries. Their contribution to theGroup increased 12% in euros, and in the UK which, afterquickly integrating the unit acquired from GE, obtained profitsand became the second largest independent auto financecompany in the country. Of note among the other countries wasthe weak evolution of Spain, more affected by the sector’sdeterioration, which led to large provisions and stable revenuesthat could not be offset by lower costs.ActivityNew lending amounted to EUR 22,500 million, 4% less than in2008. This was due to the consumer downturn in the countrieswhere we operate, the rigorous admission processes and theneed to balance organic growth and acquisition of portfolios.Larger fall in auto finance (-7%) which, however, picked up inthe second half thanks to government scrappage schemes.These stimulus programmes enabled combined auto finance inEurope to end the year only 2% lower than in 2008, in line withcar sales (-2%) but differing by country.Of note was Germany which, with the push from car sales(+23%) and new incorporations, increased its new lending by18%. On the other hand, Spain, Portugal and Nordic countrieson a like-for-like basis reflected a sharp drop in their newlending by rates of close to 20%, despite the recovery in the lastfew months.Our consumer unit in the US combined greater requirements inthe admission of new operations (reflected in a 39% fall inlending) with new commercial agreements and incorporationsof portfolios. The impact of both was a 30% rise in the totalportfolio.Integration<strong>Santander</strong> Consumer Finance was also very active in managingand integrating its business portfolio, enabling it to strengthenand consolidate its presence in key countries and attain theenvisaged synergies.Of note in Europe was integration of the units acquired from GEMoney in Germany, Austria, Finland and the UK, while progresswas made in discontinuing the businesses in Hungary and theCzech Republic. Acquisition of Triad Financial ($1,700 millionunder management) was completed in the US in the fourthquarter and fully integrated into the platform.Two agreements (pending completion in the first months of2010) were reached which will strengthen the franchise in twokey markets. One is in Poland, with American InternationalGroup (AIG) to combine consumer finance businesses in a unitwhich will be the leader in auto finance (30% market share),personal loans and credit cards. <strong>Santander</strong> will have 70% of thecapital and will assume management of the business (EUR 3,500million in loans, EUR 750 million in deposits and 250 branches).And the other is in the US, with HSBC to acquire $1,000 millionof portfolio and the provision of service to the rest of itsportfolio of $7,600 million.Priorities in 2010SCF’s priorities in 2010 are to increase new lending in the mostdynamic markets, defend spreads in the face of a likely rise inthe cost of funds and extract value from recoveries and from theslowdown in the cost of credit, all while controlling costs andobtaining value from the new incorporations.As a result of all these trends, the volume of loans at the end of<strong>2009</strong> was EUR 60,000 million (+6% excluding the exchange-rateimpact). This figure does not include another EUR 2,000 millionfrom third parties which are managed by SCF and would bringthe total under management to EUR 63,000 million.As regards funds, of note was the solid rise in customerdeposits, particularly in Germany (+32% on a like-for-like basis)and the contribution of new units. Regarding the rest offinancing sources, and not including recourse to the Group’sparent bank, the area maintained a stable financing structure. Itissued securitisation bonds at the same pace as in previousyears. The balance was more than EUR 14,000 million which isadded to the more than EUR 3,000 million in other mediumand long-term issues. The volume of commercial paper issuedwas EUR 18,000 million (EUR 10,000 million in Spain and EUR8,000 million in international markets within the EuroCommercial Paper Programme), with a stable level of joint useand below 50%.Economic and Financial Review<strong>Annual</strong> Report <strong>2009</strong>