154Ratings of risk balances accordingto the FEVE monitoring systemMillion euros at December <strong>2009</strong>Extinguish Secure Reduce Monitor Total FEVERetail Banking Spain 4,425 1,065 11,956 12,137 29,583Banesto 9,230 1,290 2,582 11,447 24,549Portugal 425 130 787 1,690 3,031UK 1,225 86 387 3,259 4,957Latin America 480 93 818 2,377 3,768Total 15,785 2,664 16,531 30,908 65,888Note: excluding Sovereign.The risk classifications in FEVE are independent in each institution and respond to the different criteriafor rating these risks and the management of them on the basis of the category in which they areclassfied.Under this definition, the non-performing loan (NPL) ratio inSpain was 3.41%, well below the aggregate of commercialbanks as a whole, according to the Bank of Spain, and with amore moderate growth trend.NPL coverage was 73.4%.In addition, and in line with the Bank of Spain’s rules andindications, loans classified as substandard are those which,while being up to date on payments and with no reason to beclassified as doubtful, show some weakness which could lead tonon-payments and losses, as they involve the weakestcustomers from certain collectives or sectors affected byextraordinary circumstances of greater risk. This category hasEUR 6,724 million of classified risks.Ratings are reviewed at least every year, but if weaknesses aredetected, or on the basis of the rating, it is done more regularly.Monthly evolution of non-performing loans%As regards the risks of standardised clients, the main indicatorsare monitored in order to detect shifts in the performance of theloan portfolio with respect to the forecasts made in the creditmanagement programmes.Spain’s credit portfolioCommercial banksSan parent bank +Banesto5.505.004.504.004.025.02General view of the portfolioAt the end of <strong>2009</strong>, credit risk amounted to EUR 284,307million (37.49% of the Group’s total).3.503.002.502.002.802.503.26This exposure has a high degree of diversification, both byproduct as well as well as by customer segment (48% incompanies under individualised management, 32% in theresidential mortgage portfolio and 6% in public institutions).1.501.000.50Dec. 081.84Jan. 09Feb. 09Mar. 09Apr. 09May. 09Jun. 09Jul. 09Aug. 09Sep. 09Oct. 09Nov. 09Dec. 09Segmentation of the network in SpainStandardised companies 8%Institutions 6%Mortgages 32%Comps.indiv.man 48%Consumer 4%Others 2%In accordance with the Bank of Spain’s rules, the Group regardsas doubtful loans those which have not been serviced for morethan 90 days and includes the total debt of the customer whenthe unpaid part represents more than 25% of it or when prejudicialactions are taken. Also considered as doubtful loans arethose which, without entering into non-compliance, havereasonable doubts of being fully repaid.<strong>Annual</strong> Report <strong>2009</strong> Risk management
155Analysis of the mortgage portfolio of individual customersOf note, within standardised risks because of their importance inthe Group’s total lending in Spain, is the portfolio of mortgageloans to individuals.This portfolio has been affected by the gradual downturn in thereal economy, which caused demand for loans to drop in 2008and in <strong>2009</strong>. The following charts, however, show that in theretail networks in Spain the number of mortgage loan requestsshowed signs of picking up in the fourth quarter of <strong>2009</strong>. In thiscontext, <strong>Santander</strong> continued to apply its established admissioncriteria and policies (the authorisation rate remained at averagelevels of around 70%).Spain: Quarterly evolution of number of mortgage requestsby individualsPortfolio of individuals: rate of final authorisationNumber of requestsAuthorisation rate33,00031,00029,00027,00025,00023,00021,00019,00017,00015,000Excluding novations.1Q 09 2Q 09 3Q 09 4Q 0975%70%65%60%55%50%The measures taken in admission improved the credit qualityand maintained the authorisation rates. For new loans between2007 and <strong>2009</strong>, the quarterly maturity of vintages was asfollows.<strong>Santander</strong> Spain: PortfolioEvolution of the default rate by the number of operations by vintages5.0%4.5%4.0%3.5%3.0%2.5%2.0%1.5%1.0%0.5%0.0%2007-1 2007-2 2007-3 2007-4 2008-1 2008-22008-3 2008-4 <strong>2009</strong>-1 <strong>2009</strong>-2 <strong>2009</strong>-3 <strong>2009</strong>-40 5 10 15 20 25 30 35 40At the end of <strong>2009</strong>, the non-performing loan ratio of theGroup’s residential mortgage portfolio in Spain was 2.46%,below the average rates in the Spanish financial system.In the face of the deterioration in the scenario, the medium lowrisk profile of this portfolio enables one to estimate an impact atGroup level and a low estimated final loss, thanks to realguarantees. The portfolio, and thus its risk profile, ischaracterised by a predominance of first homes, an averageloan-to-value (LTV) of 52% (with values updated on the basis ofthe house price index of the Housing Ministry) and anaffordability rate in admission of 31%.Residential mortgage loans account for 31.8% of the total creditrisk of <strong>Santander</strong> Retail Banking and Banesto, with a LTV below80% for 85% of the portfolio of residential mortgages.<strong>Santander</strong> Spain: PortfolioMillion eurosDec. 09Portfolio %Residential mortgages 68,601 31.8First home 64,403 93.9Second home and others 4,198 6.1Risk management <strong>Annual</strong> Report <strong>2009</strong>