Office of the Premier Annual Report 2010-2011.pdf - Gauteng Online

ANNUAL REPORT 2010/11OutputsOutput performancemeasures/service deliveryindicators100% compliance withEE PlanActual Performance Against TargetTargetActualReasons for MajorVariances100% compliance withEE PlanImplementation of EE EE Reports have beenPlanapproved and submittedto Department of Labour.EE plan is in draft andin consultation phase.Terms of reference forEE committee have beendrafted.The need to establish anew Employment Equitycommittee has delayedthe approval of the planDevelopment & review ofpolicies and proceduresEmployee wellnessprogramme implementedDevelopment andreview of policies andproceduresImplementation of OOPHIV/Aids Programme8 policies to be reviewed 8 policies reviewed. No variance100% implementation of Plan implemented by No variancethe plancommemorating WorldAids day and hostinga successful Health &Wellness Day for OOPstaff.3.3.2 Sub-Programme: Information CommunicationPurpose:To enhance corporate services to support deliveryon core mandates by enhancing productivityand efficiencies through information technology,institutional knowledge and facilities management.Measurable objective:The IT & e-Governance sub-programme in 2010/11aimed to:• manage information and communicationstechnology infrastructure and systems in the Officeof the Premier and upgrade identified infrastructure• implement business continuity and disasterrecovery processes• save on telecommunications costs in the Office ofthe Premier• provide all employees of the Office of the Premierwith a serviced workstation• manage records in accordance with the NationalArchives Act of 1996.Service delivery objectives and indicators:Information technology is provided by the subsub-programmewithin the Office of the Premieras well as through offsite services provided by theGauteng Department of Finance. The rendering ofinformation technology services in the Office of thePremier is essentially to support the user base witha reliable IT infrastructure and support services forthe implementation of the electoral mandate. Tothis end the sub-sub-programme provides technicalsupport for hardware related problems as well asassistance with software applications. To support thisprocess the directorate has developed IT policies andprocedures to create an enabling environment for ITusage in the Office of the Premier.To ensure that all hardware is at optimumfunctionality a three-year obsolescence modelhas been adopted for replacement of hardware.This process is also intended to recommend bulkprocurement of IT hardware to ensure cost savingsin IT. Similarly, an application was installed toassist with the auditing of software applications onusers’ profiles. This process is aimed at reducinglicense costs and usage of unauthorised software.To further support the drive for cost savings in theOffice of the Premier, a least cost routing systemhas being implemented to support cost containmentmeasures related to telecommunications. This systemfacilitates telephone calls from landline to cellulartelephone at significantly reduced costs. To improvethe functionality of reception services and to providethe necessary back-up system, a second switchboardhas been installed. Furthermore, in the context of therising costs of telecommunications, the Office of thePremier installed a new PABX with VOIP capabilitieswhich further reduce costs.In ensuring that the Office of the Premier performsoptimally the Directorate embarked on a Local AreaNetwork upgrade. The project was scoped over threeyears, and 8 floors for the period under review were tobe completed based on the available budget. Duringthe financial year it was established that additionalfunds would be available for the completion of theproject and as such, the entire project was concludedin February 2011. In addition, a fibre-optic link hasbeen established between the Office of the Premierand the Gauteng Department of Finance (GDF) tostabilise the network and WAN connectivity, andreplacing the previous infra-red link.Office of the Premier39