Elements of Quality Online Education cation

Implementing Curricula Using a Variety of Learning Modalities at Liberty Mutual GroupContinuousImprovementInstructional MethodsTraining PersonnelManagers/SubjectMatterExperts as InstructorsVendor Standardsthree levels of the Kirkpatrick scale [3]:Reaction – Level 1Learning – Level 2Application on the job – Level 3There will be a process in effect to continuously improve program design anddelivery after the initial rollout of each program.The most efficient and effective instructional methods and technologies will beused, consistent with the audience and the learning objectives.Each unit will develop and implement plans for improving the skills of itstraining personnel.Experienced line professionals and managers will be used as instructors wherepossible to greatly enhance the learning experience for participants beyond thebasics.Define and implement a vendor qualification processTraining Managers in the various lines of business use these guidelines to assist program development.They also periodically assess their programs against these standards.III. FRONT-LINE MANAGER CURRICULUMLiberty’s management curriculum development effort started in 1997. The design effort was described byRichard A. Dapra in the September/October 1998 issue of Corporate University Review [4]. In thisarticle, Dapra described the process of segmenting managers into major roles, identifying role-specificcapabilities required for success, and creating the learning infrastructure. Dapra also described theextensive involvement of senior management teams in the design, development, and delivery of themanagement curriculum.The management curriculum has expanded in recent years. The success of this model for managementdevelopment has resulted in the expansion of a curriculum approach that leverages instructionaltechnologies to other training areas at Liberty. The structured development available to managers nowextends to two years after the new manager entered the role. The next section provides an overview thecurriculum’s evolution.A. Audience and Curriculum ComponentsEach year about 500 employees are promoted or hired into a Front-Line Management role. Front-LineManagers are responsible for the day-to-day supervision of front-line staff and are responsible for hiringtheir staff, setting performance objectives, and evaluating the performance of their staff. They are alsoresponsible for developing their staff by providing on-going feedback about job performance, coaching,and assistance with planning development activities that will increase knowledge and skills.134