Elements of Quality Online Education cation

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Implementing Curricula Using a Variety of Learning Modalities at Liberty Mutual GroupContinuousImprovementInstructional MethodsTraining PersonnelManagers/SubjectMatterExperts as InstructorsVendor Standardsthree levels of the Kirkpatrick scale [3]:Reaction – Level 1Learning – Level 2Application on the job – Level 3There will be a process in effect to continuously improve program design anddelivery after the initial rollout of each program.The most efficient and effective instructional methods and technologies will beused, consistent with the audience and the learning objectives.Each unit will develop and implement plans for improving the skills of itstraining personnel.Experienced line professionals and managers will be used as instructors wherepossible to greatly enhance the learning experience for participants beyond thebasics.Define and implement a vendor qualification processTraining Managers in the various lines of business use these guidelines to assist program development.They also periodically assess their programs against these standards.III. FRONT-LINE MANAGER CURRICULUMLiberty’s management curriculum development effort started in 1997. The design effort was described byRichard A. Dapra in the September/October 1998 issue of Corporate University Review [4]. In thisarticle, Dapra described the process of segmenting managers into major roles, identifying role-specificcapabilities required for success, and creating the learning infrastructure. Dapra also described theextensive involvement of senior management teams in the design, development, and delivery of themanagement curriculum.The management curriculum has expanded in recent years. The success of this model for managementdevelopment has resulted in the expansion of a curriculum approach that leverages instructionaltechnologies to other training areas at Liberty. The structured development available to managers nowextends to two years after the new manager entered the role. The next section provides an overview thecurriculum’s evolution.A. Audience and Curriculum ComponentsEach year about 500 employees are promoted or hired into a Front-Line Management role. Front-LineManagers are responsible for the day-to-day supervision of front-line staff and are responsible for hiringtheir staff, setting performance objectives, and evaluating the performance of their staff. They are alsoresponsible for developing their staff by providing on-going feedback about job performance, coaching,and assistance with planning development activities that will increase knowledge and skills.134
Implementing Curricula Using a Variety of Learning Modalities at Liberty Mutual GroupThe Front-Line Manager Curriculum has the following curriculum components:Table 3. Front-Line Manager Curriculum ComponentsCurriculum Component Timing Delivery ModalitiesUsed1. Front-Line ManagerOrientation2. Building theCapabilities for Success(BCS)First 30 days afterbeing hired orpromoted into aFront-line managerroleMust attend thesession within 120days of hire orpromotion3. Continuous Learning Post BCSattendance4. Front-line ManagerAssessment1 year afterBuilding theCapabilities forSuccess programSelf-paced, web-basedInstructor-led web courseSuggested on-the-jobactivitiesManager coachingOnline test (scenario andmemory level)Physical Classroom9 physical classroomcourses4 Instructor-led webcourses30 Self-paced, web-basedmini-coursesOnline Assessment byemployee and immediatemanagerMandatory orOptionalMandatory ProgramCompletion is amandatory prerequisitefor attendance at thenext phaseMandatory ProgramOptional ProgramsMandatory ProgramFront-line Manager andimmediate manageridentify developmentactivities to increaseskill in targeted areaB. The Front-Line Manager Role OrientationThe Front-Line Manager Orientation curriculum component utilizes a “learn and apply” approach thatsupports the new manager through a series of web-based, self-paced modules and discussions with theparticipant’s manager during the first 30-days in his or her new role.The purpose of the program is to:• Establish direction and familiarize the new manager with new management responsibilities andthe knowledge and skills required to execute those responsibilities.• Align the new manager with Liberty's management principles and beliefs.• Increase the manager’s awareness of critical management challenges.• Provide the new manager with ongoing resources and job aids to help during the initial months asa manager.The introduction of the company Intranet in 1998 provided a new distribution mechanism for learning.Since new Front-Line Managers have different start dates, the self-paced, web-based format was135
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Elements of Quality Online Educatio
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This book contains information obta
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Sloan-C has its administrative home
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IntroductionINTRODUCTIONFrank Mayad
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Introductionworkshops and publicati
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How can Online Pedagogy Improveon F
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A Constructivist Model for Thinking
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The Real-Time Case Method: The Inte
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A Case Study in Blended Learning: L
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Engagement in Online Learning Commu
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How can Asynchronous LearningNetwor
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Using Blended Learning to Drive Fac
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Success Versus Value: What Do We Me
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