Salon Operating System©

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SALON OPERATING SYSTEM© The Standard of Service Welcome greeting Face shape and face map consultations Service related massage Current product analysis Product and technique education Home maintenance tips Tool sanitation in clients view Industry trend updates Referral coupons Beverage of choice Easy pre booking options Confirmation calls 5
SALON OPERATING SYSTEM© Points of Difference Goal: The points of difference listed below characterize your salon’s brand, how you are recognized in your industry. The following are examples which may be used as templates to modify for your salon’s requirements. See the sample page booklet for your working template. Hair Services Consultation analysis 60-second scalp massage Tool sanitization Product and technique education Nail Services Consultation analysis One-minute manicure Ring cleaning Hand and tool sanitization Product and technique education Massage Services Consultation analysis Meet client in room with water after service Warming blanket Foot spray Stretches shown in room Esthetic Services Consultation analysis Hand and tool sanitization Lined Pedi baths Numbing spray Glass of water in facials Product and technique education <strong>Salon</strong> Rapport Clients greeted with a handshake Walk in welcome 10 second greeting Service info sheet Current client focus Confirmation calls Checkout packages Comment cards Call backs 6
Page 1 and 2: Salon Operating System© Read Me Fi
Page 3 and 4: Acknowledgement Salon Operating Sys
Page 5 and 6: Forward I have been told numerous t
Page 7 and 8: Business Structure Manual (Leaders)
Page 9 and 10: SALON OPERATING SYSTEM© Implementa
Page 11: SALON OPERATING SYSTEM© The Salon
Page 15 and 16: SALON OPERATING SYSTEM© Salon Mark
Page 17 and 18: SALON OPERATING SYSTEM© Salon Func
Page 19 and 20: SALON OPERATING SYSTEM© Employee R
Page 21 and 22: SALON OPERATING SYSTEM© Policies T
Page 23 and 24: SALON OPERATING SYSTEM© Attitude P
Page 25 and 26: SALON OPERATING SYSTEM© Service Po
Page 27 and 28: SALON OPERATING SYSTEM© Telephone
Page 29 and 30: SALON OPERATING SYSTEM© Selling Po
Page 31 and 32: SALON OPERATING SYSTEM© Policies L
Page 33 and 34: SALON OPERATING SYSTEM© Front Desk
Page 35 and 36: SALON OPERATING SYSTEM© Telephone
Page 37 and 38: SALON OPERATING SYSTEM© Client Com
Page 39 and 40: SALON OPERATING SYSTEM© Qualificat
Page 41 and 42: SALON OPERATING SYSTEM© Team Incen
Page 43 and 44: SALON OPERATING SYSTEM© Pay Struct
Page 45 and 46: SALON OPERATING SYSTEM© Performanc
Page 47 and 48: SALON OPERATING SYSTEM© Reference
Page 49 and 50: Table of Contents Salon Certificati
Page 51 and 52: SALON OPERATING SYSTEM© Salon Func
Page 53 and 54: SALON OPERATING SYSTEM© Employee R
Page 55 and 56: SALON OPERATING SYSTEM© Teamwork P
Page 57 and 58: SALON OPERATING SYSTEM© Greeting P
Page 59 and 60: SALON OPERATING SYSTEM© Service Po
Page 61 and 62: SALON OPERATING SYSTEM© Selling Po
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SALON OPERATING SYSTEM© Policies,
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SALON OPERATING SYSTEM© Teamwork P
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SALON OPERATING SYSTEM© Greeting P
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SALON OPERATING SYSTEM© Telephone
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SALON OPERATING SYSTEM© Complaint
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SALON OPERATING SYSTEM© Waxing Bri
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SALON OPERATING SYSTEM© Facials Ha
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SALON OPERATING SYSTEM© Fills When
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SALON OPERATING SYSTEM© Relaxation
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SALON OPERATING SYSTEM© Finishing:
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SALON OPERATING SYSTEM© Haircut, S
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SALON OPERATING SYSTEM© Haircut, R
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Table of Contents Job descriptions
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SALON OPERATING SYSTEM© Technician
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SALON OPERATING SYSTEM© Assistant
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SALON OPERATING SYSTEM© Technical
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SALON OPERATING SYSTEM© Salon Coor
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SALON OPERATING SYSTEM© Receptioni
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SALON OPERATING SYSTEM© Image Dire
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SALON OPERATING SYSTEM© Team Leade
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SALON OPERATING SYSTEM© Salary Con
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SALON OPERATING SYSTEM© Probation
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SALON OPERATING SYSTEM© Success Re
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SALON OPERATING SYSTEM© Performanc
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SALON OPERATING SYSTEM© Growth and
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SALON OPERATING SYSTEM© Performanc
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SALON OPERATING SYSTEM© Client Per
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SALON OPERATING SYSTEM© Esthetic T
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SALON OPERATING SYSTEM© Mystery Sh
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Workbook __________________________
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SALON OPERATING SYSTEM© Calculatio
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SALON OPERATING SYSTEM© New Client
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SALON OPERATING SYSTEM© Guide for
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SALON OPERATING SYSTEM© Salon Func
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SALON OPERATING SYSTEM© Policies T
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SALON OPERATING SYSTEM© Service Po
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SALON OPERATING SYSTEM© Policies L
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SALON OPERATING SYSTEM© Attitude P
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SALON OPERATING SYSTEM© Complaint
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