Salon Operating System©
Salon Operating System©
Salon Operating System©
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SALON OPERATING SYSTEM©<br />
Service Script for Repeat Clients<br />
These clients are the foundation of the business, and must be treated with the same attentiveness<br />
each and every visit.<br />
≈ Last time I saw you we (service). How did that work?<br />
≈<br />
≈<br />
≈<br />
≈<br />
Did you have any problems or challenges?<br />
Do a consult analysis based on trends or your observations.<br />
Make the plan, communicate the plan and engage the client’s agreement.<br />
At this point, offer the client the option to change if applicable. Lead them into the change<br />
room, give them the gown, and show them how it fastens, where to hang their clothes and<br />
where to meet you when ready.<br />
Cross Promote, Add on Service:<br />
% Every issue can be solved either with a product or service.<br />
% Make a plan for their next visit to address issues and industry trend.<br />
% Address areas of concern by consulting the appropriate technician or product.<br />
% Talk about the salon specials.<br />
Closing the Visit Script:<br />
≈<br />
The salon’s service commitment is focused client care, lets reserve the time most preferable<br />
to you for your next visit.<br />
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