Salon Operating System©

Testimonials
“Although I had experience in supervision and management, none of it was in the salon industry.
Salon Operating System© provided me with the tools I needed as a team leader to effectively
coach and support staff in reaching their individual goals as well as those of the salon”
Myrna Frizell
Since working with Changes Salon Group's manuals, policies, procedures, and system©, I went
from what I thought was a successful stylist, to a leader in the salon atmosphere. In the last year
I have become the image director of Changes Salon Group and completed three collections.
Following all of the steps within the Salon operating system© has given me the confidence I
needed. I whole heartedly owe my success to the tools that I have been taught through the
Salon Operating System©.”
Jolan Magnan
What you will find in your system:
The Leadership Training Manual, the Business Structure Manual, the Policy and Procedure
Manual, the Workbook, the Sample Page Booklet and the Performance Measurement Manual.
Getting started:
The manuals are laid out in the order of implementation. It is suggested that the first seven
exercises in the Leadership Training Manual be completed by the company owner or CEO to
establish the direction and intention of the company prior to taking the team through the training
process. The next step is to orientate and certify managers, team leaders and supervisors to
prepare them for training the team and for an opportunity to review the material from a
leadership standpoint. Technician training can now begin. The implementation guide for training
can be found on page one of the Business Structure Manual.
What to remember:
The Standard of service is the foundation of this system. All policies, procedures and systems
originate from here and the success of Salon Operating System depends on the monitoring and
measurement of technicians’ implementing the system. The Sample Page Booklet contains the
template pages from the Business Structure Manuals which can be modified to your salon’s
structure. Should the Business Structure Manual be modified, modifications to the Policy and
Procedure Manual will be required. This system is only a template of the topics required when
compiling a manual which is used by employees as an answer guide for employment with a
company. This system can be used as is or as a guide to implement your own structure. Also
remember that the Workbook contains the calculations and template answer guide required for
training.