Salon Operating System©

SALON OPERATING SYSTEM©
Policies, Technicians
Greeting Policy
Step 1 in the Standard of Service
Goal: Acknowledge clients and make them feel welcome while introducing oneself and establishing
the first touch with confidence
% Greet all clients walking in within the first 10 seconds of entry.
% If the front is unattended and you are servicing a client, simply excuse yourself from the
client you are with to say welcome to the walk- in and let them know that someone will be
right with them. Then find someone to attend the reception.
% Offer all salon clients a beverage, magazine or assistance if front is unattended.
% Technicians greet the client by making eye contact, offering a smile, handshake and stating
the service you intend to perform for the client.
The following is an example of the welcome greeting application.
Action:
≈“Hello, I’m (name) your (job title), I will be doing your (service) today. Come this way” insert
HANDSHAKE!! ≈
Front Desk Policy
Goal: The front desk is the sales center of the salon and efficient client relations is the goal.
! The front desk is for the client and receptionist.
! Do not gather out front or sit on reception desk.
! Conversations at the front are to be work related.
! Position oneself facing the door to greet clients with a smile.
! Our priority is the client currently in the salon. When you are at the front desk with a client
and the phone should ring, do not answer it. Let the answering service get it until you are
finished with the paying client.
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