Parliamentary

76
Table 1: Summary of complaints received and cases closed
Complaints
carried
forward from
2010-11
Complaints received during 2011-12
Q1 Q2 Q3 Q4
Total
complaints
during
2011-12
Complaints
closed during
2011-12
Complaints
carried
forward from
2011-12
34 15 13 9 5 42 75 1
Table2: Complaints received and cases closed breakdown
Total complaints 42 Total complaints closed 75
From the public 31 Assessments closed 32
Initiated by the Compliance Officer 10 Preliminary Investigations closed 21
From MPs 1 Substantive Investigations closed 22
Table 3: Disposal of cases
Finalised cases
proven (either in part
or in full)
Finalised cases
unproven
Number 26 49
Percentage 35% 65%
I
Looking ahead
19 In 2012-13, the Compliance Officer will
continue to develop and streamline the
compliance function, whilst continuing
to conduct investigations thoroughly and
expeditiously. The following objectives for
the year have been agreed with the IPSA
Board:
• continue to explore opportunities for
improvements in efficiency within the
office’s systems and procedures;
• introduce a revised Memorandum of
Understanding between IPSA and the
Compliance Office and streamline
working practices between the two
offices;
• enhance MPs’ understanding of the
Compliance Officer’s role;
• continue to develop professional
working relationships with interested
parties such as the Parliamentary
Commissioner for Standards, the
Metropolitan Police Service and the
Serjeant-at-Arms; and
• continue development of the
Compliance Officer’s website with
an emphasis on the inclusion of
statistical data as requested by the
Standards and Privileges Committee.
• keep the “Procedures for
Investigations of the Compliance
Officer” under review;
• through dialogue and informal
presentations, improve understanding
of the role of the Compliance Office
amongst IPSA staff;
IPSA Annual Report 2011–2012