CHRONICLE

MAKING AN IMPACT
A review of our activities in 2014/15 was presented at our Annual General Meeting in June. This year,
some of our tenants kindly shared their stories about the impact our work had on them during the year.
If you have access to the internet and would like to read the report for yourself, download it from the
publications section of our website at www.clanmil.org Alternatively, call us on 028 9087 6000 and we’d
be delighted to send you a copy.
Here’s an overview of our performance in key areas during the year:
AVERAGE RENT
PER WEEK
£57.39 £72.15 £91.42 £99.98 £105.75
1 bedroom 2 bedrooms 3 bedrooms 4 bedrooms 5+ bedrooms
Overall average
£75.42
How each £1 of rent
was spent in 2014/15
Of a total of 17,794 repair requests
issued, 15,697 (an average of 88%) were
completed within the target timescale
Response maintenance
17p
Cyclical and planned maintenance 15p
Major repairs
27p
Housing management
11p
Financing costs
30p
Repairs Requests issued
2,092
3,306
6,947
1,315
4,134
91 % Immediate 4 hours
86 % Emergency 24 hours
Repairs completed within timescale
1,908
2,853
6,023
1,131
3,782
91 % Routine 28 working days
87 % Urgent 4 working days
86 % Non emergency 10 working
Rent Arrears at 31 March 2015
Rent and other
charges to be
collected
£19,019,692
£980,428
Housing schemes
14 | Clanmil Housing Group
Arrears (not including
outstanding Housing
Benefit/Supporting
People/Health Trust
Funding)
£568,669
£15,233
Housing with Care
Arrears as % of rent
due (non technical)
Void losses
Voids as a percentage
of gross total charges
9.85 % £331,401 1.71 %
9.93 % £38,508 3.78 %