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HELP US KEEP YOUR COMMUNITY<br />

QUIET AND PEACEFUL<br />

As your landlord we strive to ensure you feel safe and secure in your home and neighbourhood.<br />

However, anti-social behaviour (ASB) can really upset people’s lives and communities.<br />

Help us to Help You!<br />

Please report all incidents of ASB to<br />

us and we will respond quickly and<br />

effectively.<br />

Clanmil has a strict policy against ASB<br />

of any form, but it can only be tackled<br />

by everyone pulling together. No one<br />

should have to suffer in silence. If you<br />

are dealing with any of the issues below<br />

please let us know!<br />

What is ASB?<br />

ASB can include:<br />

• Neighbourhood nuisance<br />

• Noise<br />

• Harassment and intimidation<br />

• Racism<br />

• Criminal activity<br />

How can I report ASB?<br />

To make us aware of any form of ASB,<br />

big or small, simply give us a call on<br />

028 9087 6000, drop into head office,<br />

speak to your Housing Officer or onsite<br />

Neighbourhood Warden or send us<br />

a letter or email.<br />

Tackling ASB in 6 steps:<br />

1. When reporting ASB, remember the 4<br />

W’s and make sure to include details<br />

of WHO, WHAT, WHERE and WHEN.<br />

2. When a report is received we will<br />

respond promptly and assess each<br />

situation on an individual basis.<br />

3. An interview will be carried out with<br />

everyone involved and the incident<br />

will be reported to the police, should<br />

this be necessary.<br />

4. We will keep you up-to-date at all<br />

stages of the investigation and will<br />

work with you to agree on the most<br />

appropriate approach based on your<br />

specific problem.<br />

5. One of the following methods will<br />

be used in an attempt to resolve<br />

problems of ASB behaviour -<br />

issuing warning letters, mediation<br />

or agreeing Acceptable Behaviour<br />

Contracts.<br />

6. If a case of ASB is deemed highly<br />

serious, Clanmil will take action<br />

through the Courts.<br />

Clanmil Crusaders<br />

In the last edition of the Clanmil Chronicle we asked you to vote for Clanmil staff who you think go above<br />

and beyond. Now it’s time to turn the spot light on you, our tenants and recognise those who go above<br />

and beyond the norm when it comes to good neighbours! Read on to find out how you can get involved<br />

in Clanmil’s good neighbour campaign…<br />

Do you have a neighbour who cares<br />

for a friend or relative? Or maybe<br />

they have contributed to your<br />

local community in a positive way?<br />

TELL US WHO THEY ARE!<br />

If you think your neighbour deserves<br />

recognition for that little bit extra they<br />

bring to your community, nominate<br />

them today. We’ll pick one tenant from<br />

everyone nominated in each edition of<br />

the Chronicle and reward their efforts<br />

with a lovely surprise. And just for<br />

nominating the winner, you’ll win a £20<br />

gift voucher of your choice!<br />

Only people who live at Clanmil schemes<br />

can be nominated.<br />

Simply fill in the form below and post it to:<br />

Emma Kernohan<br />

Clanmil Housing<br />

3 Waring Street<br />

Belfast BT1 2DX<br />

Or email emma.kernohan@clanmil.org.uk<br />

Your Name: .........................................................................Telephone Number: ................................................<br />

Your Address: ................................................................................................................................................................<br />

Name of Nominee: .....................................................................................................................................................<br />

Address of Nominee: ............................................................................................................................................<br />

This person is my Clanmil Crusader because: ..........................................................................................<br />

................................................................................................................................................................................................<br />

................................................................................................................................................................................................<br />

................................................................................................................................................................................................<br />

Clanmil Housing Group | 19

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