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HELP US KEEP YOUR COMMUNITY<br />
QUIET AND PEACEFUL<br />
As your landlord we strive to ensure you feel safe and secure in your home and neighbourhood.<br />
However, anti-social behaviour (ASB) can really upset people’s lives and communities.<br />
Help us to Help You!<br />
Please report all incidents of ASB to<br />
us and we will respond quickly and<br />
effectively.<br />
Clanmil has a strict policy against ASB<br />
of any form, but it can only be tackled<br />
by everyone pulling together. No one<br />
should have to suffer in silence. If you<br />
are dealing with any of the issues below<br />
please let us know!<br />
What is ASB?<br />
ASB can include:<br />
• Neighbourhood nuisance<br />
• Noise<br />
• Harassment and intimidation<br />
• Racism<br />
• Criminal activity<br />
How can I report ASB?<br />
To make us aware of any form of ASB,<br />
big or small, simply give us a call on<br />
028 9087 6000, drop into head office,<br />
speak to your Housing Officer or onsite<br />
Neighbourhood Warden or send us<br />
a letter or email.<br />
Tackling ASB in 6 steps:<br />
1. When reporting ASB, remember the 4<br />
W’s and make sure to include details<br />
of WHO, WHAT, WHERE and WHEN.<br />
2. When a report is received we will<br />
respond promptly and assess each<br />
situation on an individual basis.<br />
3. An interview will be carried out with<br />
everyone involved and the incident<br />
will be reported to the police, should<br />
this be necessary.<br />
4. We will keep you up-to-date at all<br />
stages of the investigation and will<br />
work with you to agree on the most<br />
appropriate approach based on your<br />
specific problem.<br />
5. One of the following methods will<br />
be used in an attempt to resolve<br />
problems of ASB behaviour -<br />
issuing warning letters, mediation<br />
or agreeing Acceptable Behaviour<br />
Contracts.<br />
6. If a case of ASB is deemed highly<br />
serious, Clanmil will take action<br />
through the Courts.<br />
Clanmil Crusaders<br />
In the last edition of the Clanmil Chronicle we asked you to vote for Clanmil staff who you think go above<br />
and beyond. Now it’s time to turn the spot light on you, our tenants and recognise those who go above<br />
and beyond the norm when it comes to good neighbours! Read on to find out how you can get involved<br />
in Clanmil’s good neighbour campaign…<br />
Do you have a neighbour who cares<br />
for a friend or relative? Or maybe<br />
they have contributed to your<br />
local community in a positive way?<br />
TELL US WHO THEY ARE!<br />
If you think your neighbour deserves<br />
recognition for that little bit extra they<br />
bring to your community, nominate<br />
them today. We’ll pick one tenant from<br />
everyone nominated in each edition of<br />
the Chronicle and reward their efforts<br />
with a lovely surprise. And just for<br />
nominating the winner, you’ll win a £20<br />
gift voucher of your choice!<br />
Only people who live at Clanmil schemes<br />
can be nominated.<br />
Simply fill in the form below and post it to:<br />
Emma Kernohan<br />
Clanmil Housing<br />
3 Waring Street<br />
Belfast BT1 2DX<br />
Or email emma.kernohan@clanmil.org.uk<br />
Your Name: .........................................................................Telephone Number: ................................................<br />
Your Address: ................................................................................................................................................................<br />
Name of Nominee: .....................................................................................................................................................<br />
Address of Nominee: ............................................................................................................................................<br />
This person is my Clanmil Crusader because: ..........................................................................................<br />
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Clanmil Housing Group | 19