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101<br />
differentiate our content, services <strong>and</strong> consumer products, we seek to develop the most creative,<br />
innovative <strong>and</strong> profitable entertainment experiences <strong>and</strong> related products in the world.<br />
Microsoft: At Microsoft, we work to help people <strong>and</strong> businesses throughout the world realize<br />
their full potential. This is our mission. Everything we do reflects this mission <strong>and</strong> the values<br />
that make it possible<br />
TED: Spreading Ideas.<br />
Make-A-Wish: We grant the wishes of children with life-threatening medical conditions to<br />
enrich the human experience with hope, strength <strong>and</strong> joy.<br />
Doctors without Borders (Médecins Sans Frontières) works in nearly 70 countries providing<br />
medical aid to those most in need regardless of their race, religion, or political affiliation.<br />
NPR (National Public Radio): To work in partnership with member stations to create a more<br />
informed public – one challenged <strong>and</strong> invigorated by a deeper underst<strong>and</strong>ing <strong>and</strong> appreciation<br />
of events, ideas <strong>and</strong> cultures.<br />
Business Environment<br />
This section takes an in-depth look at the market or who the customer is <strong>and</strong> what the<br />
competition is like. As it sets the stage for the potential success of the business it is arguably<br />
the core of the business plan. Importantly, it gives you an opportunity to develop your<br />
knowledge of the market you intend to serve. It also provides investors <strong>and</strong> other stakeholders<br />
with confidence that you underst<strong>and</strong> your market <strong>and</strong> demonstrates that the market is large<br />
enough <strong>and</strong> has sufficient potential to justify investing in the business.<br />
A good market analysis will cover areas such as the size of the market (both in terms of volume<br />
<strong>and</strong> value), trends guiding the evolution of the market, the various different market segments,<br />
the customer <strong>and</strong> the competition.<br />
Market size<br />
Assessing the size of the market can be a difficult task but it is usually possible to figure out a<br />
ball-park figure. There may be sources such as newspapers <strong>and</strong> industry-specific publications<br />
available that may help you gauge the market size. You may also be able to rely on your own<br />
observations if you have in-depth <strong>and</strong> personal knowledge <strong>and</strong> experience as well as on the<br />
knowledge of other people involved in the market.<br />
Market trends<br />
Although it is impossible to accurately predict the future, certain trends can indicate the<br />
direction that the industry is taking <strong>and</strong> what sort of challenge <strong>and</strong> opportunities the business is<br />
likely to encounter in the future. Technology, the regulatory environment, demographics are all<br />
examples of dynamic influences that are constantly changing <strong>and</strong> that heavily influence the