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77<br />

Analysis pricing is another important element because setting the right price for a product is as<br />

important as the product itself. If too high, people will not be able to access your work. If too<br />

low, you will not recuperate your costs <strong>and</strong> be able to earn enough to make a living. When<br />

pricing, you need to consider various factors with care <strong>and</strong> also get some good advice. It is<br />

helpful to communicate with people in your field <strong>and</strong> share your concerns with them.<br />

As a related term ‘People’, refers to you <strong>and</strong> your organization. Dickman (2000) argues that<br />

people skills, <strong>and</strong> the ability to relate to the public, can be an important component of success.<br />

She continues with a few key questions that we should ask ourselves: As a writer are you<br />

prepared to read your work at writers’ festivals or poetry workshops? As an artist are you<br />

prepared to enter competitions, or work as an artist-in-residence? Are you happy to perform at<br />

schools <strong>and</strong> share your experiences with students? Will you make yourself available for<br />

interviews? Are you prepared to put effort into developing a media kit, <strong>and</strong> quality photos of<br />

your work — <strong>and</strong> then develop a schedule for approaching booking agents, venues, talent agents<br />

or the media? (p.112)<br />

The product can be broken down into different elements: the core product (the main thing that<br />

you do), the extras (the venue, the souvenirs <strong>and</strong> programs), <strong>and</strong> the presentation (packaging,<br />

picture frames). You will find (if not knowing already from yourself) that people are generally<br />

happy to pay more for unique experiences or limited/numbered/unusual items. How you<br />

promote, package <strong>and</strong> price your product is influenced by its stage in the product life cycle.<br />

Place (e.g. venues) is an essential part of the product <strong>and</strong> can affect its visibility, image <strong>and</strong><br />

overall success.<br />

Undoubtedly, the greatest advertising campaign will persuade someone to buy a product only<br />

once. Then, if they are happy with their purchase, they will make a second one but if they are<br />

not happy, or even worse begin to feel they have been misled or didn’t receive value-for-money,<br />

they won’t make a second one. So, before starting your promotion you need to have all your<br />

P’s right — the right product, price, place, people (customers) (Dickman, 2000).<br />

Benefiting from Advertising <strong>and</strong> Promotion<br />

Promotion<br />

As previously mentioned, promotion was the way marketing was used by arts organizations in<br />

the past <strong>and</strong> therefore synonymous with the business of marketing. However, without adequate<br />

definition of target markets, a strategy to achieve specific objectives <strong>and</strong> an overall sense of<br />

mission, the promotional effort tended to be wasteful (Fitzgibbon et al, 1999). As Kolb (2013)<br />

explains, “promotion is the part of marketing where the benefits of the product are<br />

communicated to potential consumers. Promotion refers to all the means used to let people<br />

know about yourself <strong>and</strong> your work. It includes a range of paid advertising, but also ‘free’<br />

activities such as publicity <strong>and</strong> public relations (Dickman, 2000). Discounting, gift <strong>and</strong> token<br />

giving, bonus point scheming <strong>and</strong> special offering are part of sales promotion (Fitzgibbon et al,

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