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Customer service and<br />
“Ask the specialist”<br />
The <strong>Lifestyle</strong> <strong>for</strong> <strong>pets</strong>’ customer service is the beating heart of the<br />
organisation. The customer service operators know what’s important<br />
to the customer and answer all their questions while remaining open to<br />
feedback.<br />
Access<br />
The <strong>Lifestyle</strong> <strong>for</strong> <strong>pets</strong>’ customer service is open on<br />
weekdays from 8.30 am to 5.00 pm and can be<br />
reached via telephone or email <strong>for</strong> questions about<br />
orders, services and deliveries to name a few.<br />
Our specialists “Ask the expert” are also available<br />
every weekday from 8.30 am to 5.00 pm to answer<br />
any questions the pet owner has. Currently we<br />
are only reachable by telephone or email, but<br />
we are working to develop a live chat to also be<br />
accessible via this channel. We are also looking at<br />
the possibility of expanding the hours to include<br />
evenings and weekends in the near future.<br />
Specialists<br />
The <strong>Lifestyle</strong> <strong>for</strong> <strong>pets</strong>’ team of specialists includes<br />
veterinarians, behaviourists, other veterinary<br />
professionals and nutritionists. They are<br />
available to answer questions about nutrition,<br />
care, health, education and animal behaviour. All<br />
questions are answered as soon as possible. We<br />
strive to answer questions asked on weekdays<br />
on the same day. Of course it can happen that<br />
a specialist requires more in<strong>for</strong>mation or needs<br />
to find out more about a specific issue. In these<br />
cases, it may be three to four working days be<strong>for</strong>e<br />
the question is answered.<br />
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