Insights Success The 10 Most Valuable Outsourcing Companies 2016

10
THE
MOST VALUABLE
OUTSOURCING
COMPANIES 2016
BPO Consultancy.
Naveen Gulati was awarded with
several awards including 30 Most
Talented Leaders in Outsourcing
Industry 2014, 20 Most promising HR
Outsourcing Companies 2015, 20
most promising Call Center Solutions
provider 2016 and was also felicitated
by XLRI Jamshedpur for being
Successful Entrepreneur 2015.
“
Key Values to Overcome the
Roadblocks
Challenges are the milestones on the
road to success. Being an outsourcing
company, the horizon ahead will
always remain crystal clear: Open
Mind has to put customers first. Team
at Open Mind believes in the
philosophy of working for their clients,
looking out for their pain areas and
working out an appropriate solution for
them.
Services Open Mind Offers
Open Mind offer core services to help
organizations work better and profit
more. They offer Tele Health
Services, which are designed to make
certain that patients (customers) stay
happy with the medical institution. A
happy customer is better than a
neglected one! The health care KPO
takes care of patients on specific
therapies, appointment management,
helping patients connect with the
doctors and much more. The patient
relationship helpdesk is a boon for
any Healthcare Service Provider. Open
Mind’s trained resources with an
empathetic approach connects with the
patients to help them and enhance the
brand value of the Healthcare Provider.
Intuitive, proactive
outsourcing services that
set the benchmark for
other companies!
“
On the other spectrum, their HR
services, HR Bridge is engaged in
helping companies in building long
term relations with its employees, the
most valuable of all investments. HR
Bridge connects employee with the
company, dissipating all the HR related
information and furthermore adds
value by transferring the transactional
workload of the HR managers to their
trained resources.
As a part of their HR services, they
also offer HR Shared Services for
companies who have their offices
spread across various locations in
India. Outsourced HR shared services
from Open Mind have seen a major
retail company, saves their core
process areas costs in the range of 50-
60%.
Strategies of Open Mind
At Open Mind, they have kept
transparent communication and
empathy in transactions first before
anything else. Since their business is
built to deliver values to customers and
employees, nothing is better than
building their culture around the same
values they sell.
Client’s Benefit
Open Mind’s services comes with the
sublime premise of bringing in savings
in time and cost, and enhancing in
reputation. The major benefits clients
can expect while working with them is
their transparent dealings without any
deviled details; open solutions for open
acceptance, new perspectives from
their constantly learning team,
significant cost and resources savings
and flexibility in hiring process.
Future Outlook
Both, the Tele Health Sector and the
HR Shared Services Sector, are still
in a growing stage in India. That is
what excites Open Mind the most!
They are making a positive impact on
the lives of so many people that the
team is excited every morning by the
prospect of making a few more souls
happy today. Their excitement for the
future stems from their resolve to make
a perceptible impact in the HR and
Healthcare Industry by bringing in
more humane touch between service
providers and patients.
31
JULY 2016 |