March 2017
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<strong>March</strong> <strong>2017</strong><br />
THE VALLEY BUSINESS JOURNAL<br />
www.TheValleyBusinessJournal.com<br />
Jacob Bennett tapped for Chief Risk Officer<br />
at NMA<br />
National Merchants Association, a<br />
global merchant advocacy group and a<br />
leader in merchant services named Jacob<br />
Bennett as Chief Risk Officer. Bennett<br />
has previously served in the role of Vice<br />
President of Risk and Underwriting since<br />
joining NMA in 2014.<br />
In his new role, Bennett is responsible<br />
for leading the risk and underwriting<br />
departments which make crucial credit<br />
decisions on high-risk and high-volume<br />
accounts as well as developing and maintaining<br />
internal policies for mitigating risk.<br />
“I am honored by the faith in me shown by<br />
Heather Petersen and Brian Randolph,”<br />
Bennett said. “It is a privilege to work for<br />
National Merchants Association and I am<br />
appreciative of the support and guidance<br />
the company has afforded me thus far in<br />
my career. “We have made some incredible<br />
advances in the risk and underwriting<br />
departments during the last few years and I<br />
am confident that we will continue our high<br />
level of execution and continue to develop<br />
and innovate on behalf of our partners.”<br />
Bennett will also oversee NMA’s new<br />
Chargeback Control Platform (CCP). This<br />
groundbreaking platform automatically<br />
intercepts inbound disputes before they<br />
become chargebacks, and is integrated<br />
with LimeLight CRM, NMI gateway and<br />
others. Because it is integrated at the processor<br />
level, CCP can conduct real-time<br />
refunds — protecting the end customers<br />
while helping to mitigate chargebacks for<br />
merchants.<br />
Bennett will also continue to oversee<br />
NMA’s proprietary merchant account optimization<br />
processes. With a firm grip on<br />
risk management, NMA can accurately and<br />
fairly adjust merchant rates, optimizing the<br />
viability of its merchants. Jacob Bennett<br />
brings more than 10 years of payments<br />
industry experience since graduating with<br />
a Bachelor of Science degree in Economics<br />
from the University of California, Irvine.<br />
He is a regular speaker at payments industry<br />
conferences and trade shows both in<br />
North America and abroad. He is a member<br />
of the Merchant Acquirers’ Committee,<br />
the International Association of Financial<br />
Crimes Investigators (IAFCI), the Electronic<br />
Transactions Association (ETA)<br />
Professional Development Committee and<br />
is an ETA Certified Payments Professional.<br />
Visit www.NationalMerchants.com or call<br />
866-509-7199.<br />
Brian Randolph Named Chief Operating<br />
Officer at NMA<br />
National Merchants Association,<br />
a global merchant advocacy group and<br />
a leader in merchant services, today<br />
announced that Brian Randolph would<br />
assume the position of Chief Operating<br />
Officer. Randolph has served in the role<br />
of Chief Technology Officer and Partner<br />
since joining NMA in 2009.<br />
“I am thrilled and humbled to embark<br />
on this new challenge,” Randolph said.<br />
“I am very proud of everything we have<br />
accomplished here during my time with<br />
NMA. As we continue to grow and evolve<br />
as a company there will be new obstacles<br />
ahead. I look forward to meeting those<br />
challenges head-on, and<br />
with the help of our amazing team here<br />
at NMA, I am confident we will continue<br />
on this path of consistent growth.”<br />
Randolph is tasked with guiding the<br />
execution of the company’s vision and<br />
managing day-to-day activities. NMA<br />
has seen explosive growth in the last four<br />
years, experiencing a revenue increase of<br />
800%, and the hiring of more than 85 new<br />
employees in the last year alone.<br />
“One of the most rewarding accomplishments<br />
we’ve experienced has been<br />
putting the right people on the right seat<br />
on the bus,” said NMA Chief Executive<br />
Officer and Founder Heather Petersen.<br />
“I am confident in Brian’s ability to lead<br />
our daily operations from the right seat on<br />
NMA’s bus.” Randolph assisted Petersen<br />
with developing NMA’s proprietary merchant<br />
account optimization software that<br />
became the differentiator between NMA<br />
and its competitors and propelling the company’s<br />
growth. Randolph also assisted with<br />
the development of NMA’s groundbreaking<br />
Chargeback Control Platform (CCP) which<br />
launched in October 2016. This innovative<br />
product Brian Randolph automatically<br />
intercepts inbound disputes before they<br />
become chargebacks, and is integrated with<br />
LimeLight CRM, NMI gateway and others.<br />
Because it is integrated at the processor<br />
level, CCP can conduct real-time refunds —<br />
protecting the end customers while helping<br />
to mitigate chargebacks for merchants.<br />
Randolph holds a Bachelor of Arts<br />
degree from California State University,<br />
Chico. He has been an ETA Certified<br />
Payments Professional (ETA CPP)<br />
since 2013, and frequently attends industry<br />
trade shows and conferences such as the<br />
ETA Strategic Leadership Forum, annual<br />
Transact conference, and Transact Tech, the<br />
forum for financial technology evolution.<br />
Visit www.NationalMerchants.com or<br />
call 866-509-7199.<br />
NMA names Jason Holderness as Chief<br />
Technology Officer<br />
National Merchants Association, a<br />
global merchant advocacy group and a<br />
leader in merchant services has named<br />
Jason Holderness to the position of Chief<br />
Technology Officer. Holderness has served<br />
in the role of Director of Software Development<br />
since joining NMA in 2016 and takes<br />
the reins from former CTO Brian Randolph,<br />
who now assumes the role of Chief Operating<br />
Officer. “This is an exciting time at<br />
National Merchants Association, and I am<br />
humbled to have the opportunity to lead<br />
such an amazing team” Holderness said.<br />
“Under the leadership of Brian Randolph,<br />
National Merchants Association is fast-becoming<br />
a leader in the FinTech landscape,<br />
and I look forward to supporting our latest<br />
product launches, as well as continuing<br />
to push the boundaries of technological<br />
innovation. We’ve done some great things<br />
over the last few years, but we’ve only just<br />
begun.”<br />
Holderness will be responsible for all<br />
application development, technological<br />
innovation, advancement and adoption.<br />
The IT department is credited with developing<br />
innovation and technology that has<br />
positioned NMA as a leader in the payment<br />
processing industry. “Jason’s vision and<br />
leadership make him the logical choice for<br />
the position,” Randolph said. “I have the<br />
utmost confidence that his innovative spirit,<br />
extensive knowledge and experience will<br />
help us continue our growth trajectory while<br />
upholding the standards and goals we have<br />
set for these departments.”<br />
Jason Holderness NMA’s proprietary<br />
merchant account optimization software is<br />
a major differentiator between NMA and its<br />
competitors. With a firm grip on risk management,<br />
NMA can accurately and fairly<br />
adjust merchant rate pricing, optimizing<br />
the viability of its merchants.<br />
In 2016, the IT department released<br />
NMA’s groundbreaking Chargeback<br />
Control Platform (CCP). This innovative<br />
program automatically intercepts inbound<br />
disputes before they become chargebacks<br />
and is integrated with LimeLight CRM,<br />
NMI gateway and others. Because it is<br />
integrated at the processor level, CCP can<br />
25<br />
conduct real-time refunds – protecting the<br />
end customers while helping to mitigate<br />
chargebacks for merchants.<br />
Holderness joined National Merchants<br />
Association with more than 15 years of<br />
combined experience in IT and technology<br />
startups, and is a product of the San Diego<br />
technology scene. Prior to joining NMA,<br />
he co-founded TakeLessons.com and led<br />
the Product and Development teams as Sr.<br />
Product Manager. Earlier in his career, Holderness<br />
spent 6 years in IT with Siemens,<br />
the largest manufacturing and electronics<br />
company in Europe.<br />
Holderness earned Bachelor of Arts<br />
degrees in Music Industry and Recording<br />
Arts from California State University, Chico<br />
and is a certified Scrum Master.<br />
Visit www.NationalMerchants.com or<br />
call 866-509-7199.