03.03.2017 Views

March 2017

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

<strong>March</strong> <strong>2017</strong><br />

THE VALLEY BUSINESS JOURNAL<br />

www.TheValleyBusinessJournal.com<br />

Jacob Bennett tapped for Chief Risk Officer<br />

at NMA<br />

National Merchants Association, a<br />

global merchant advocacy group and a<br />

leader in merchant services named Jacob<br />

Bennett as Chief Risk Officer. Bennett<br />

has previously served in the role of Vice<br />

President of Risk and Underwriting since<br />

joining NMA in 2014.<br />

In his new role, Bennett is responsible<br />

for leading the risk and underwriting<br />

departments which make crucial credit<br />

decisions on high-risk and high-volume<br />

accounts as well as developing and maintaining<br />

internal policies for mitigating risk.<br />

“I am honored by the faith in me shown by<br />

Heather Petersen and Brian Randolph,”<br />

Bennett said. “It is a privilege to work for<br />

National Merchants Association and I am<br />

appreciative of the support and guidance<br />

the company has afforded me thus far in<br />

my career. “We have made some incredible<br />

advances in the risk and underwriting<br />

departments during the last few years and I<br />

am confident that we will continue our high<br />

level of execution and continue to develop<br />

and innovate on behalf of our partners.”<br />

Bennett will also oversee NMA’s new<br />

Chargeback Control Platform (CCP). This<br />

groundbreaking platform automatically<br />

intercepts inbound disputes before they<br />

become chargebacks, and is integrated<br />

with LimeLight CRM, NMI gateway and<br />

others. Because it is integrated at the processor<br />

level, CCP can conduct real-time<br />

refunds — protecting the end customers<br />

while helping to mitigate chargebacks for<br />

merchants.<br />

Bennett will also continue to oversee<br />

NMA’s proprietary merchant account optimization<br />

processes. With a firm grip on<br />

risk management, NMA can accurately and<br />

fairly adjust merchant rates, optimizing the<br />

viability of its merchants. Jacob Bennett<br />

brings more than 10 years of payments<br />

industry experience since graduating with<br />

a Bachelor of Science degree in Economics<br />

from the University of California, Irvine.<br />

He is a regular speaker at payments industry<br />

conferences and trade shows both in<br />

North America and abroad. He is a member<br />

of the Merchant Acquirers’ Committee,<br />

the International Association of Financial<br />

Crimes Investigators (IAFCI), the Electronic<br />

Transactions Association (ETA)<br />

Professional Development Committee and<br />

is an ETA Certified Payments Professional.<br />

Visit www.NationalMerchants.com or call<br />

866-509-7199.<br />

Brian Randolph Named Chief Operating<br />

Officer at NMA<br />

National Merchants Association,<br />

a global merchant advocacy group and<br />

a leader in merchant services, today<br />

announced that Brian Randolph would<br />

assume the position of Chief Operating<br />

Officer. Randolph has served in the role<br />

of Chief Technology Officer and Partner<br />

since joining NMA in 2009.<br />

“I am thrilled and humbled to embark<br />

on this new challenge,” Randolph said.<br />

“I am very proud of everything we have<br />

accomplished here during my time with<br />

NMA. As we continue to grow and evolve<br />

as a company there will be new obstacles<br />

ahead. I look forward to meeting those<br />

challenges head-on, and<br />

with the help of our amazing team here<br />

at NMA, I am confident we will continue<br />

on this path of consistent growth.”<br />

Randolph is tasked with guiding the<br />

execution of the company’s vision and<br />

managing day-to-day activities. NMA<br />

has seen explosive growth in the last four<br />

years, experiencing a revenue increase of<br />

800%, and the hiring of more than 85 new<br />

employees in the last year alone.<br />

“One of the most rewarding accomplishments<br />

we’ve experienced has been<br />

putting the right people on the right seat<br />

on the bus,” said NMA Chief Executive<br />

Officer and Founder Heather Petersen.<br />

“I am confident in Brian’s ability to lead<br />

our daily operations from the right seat on<br />

NMA’s bus.” Randolph assisted Petersen<br />

with developing NMA’s proprietary merchant<br />

account optimization software that<br />

became the differentiator between NMA<br />

and its competitors and propelling the company’s<br />

growth. Randolph also assisted with<br />

the development of NMA’s groundbreaking<br />

Chargeback Control Platform (CCP) which<br />

launched in October 2016. This innovative<br />

product Brian Randolph automatically<br />

intercepts inbound disputes before they<br />

become chargebacks, and is integrated with<br />

LimeLight CRM, NMI gateway and others.<br />

Because it is integrated at the processor<br />

level, CCP can conduct real-time refunds —<br />

protecting the end customers while helping<br />

to mitigate chargebacks for merchants.<br />

Randolph holds a Bachelor of Arts<br />

degree from California State University,<br />

Chico. He has been an ETA Certified<br />

Payments Professional (ETA CPP)<br />

since 2013, and frequently attends industry<br />

trade shows and conferences such as the<br />

ETA Strategic Leadership Forum, annual<br />

Transact conference, and Transact Tech, the<br />

forum for financial technology evolution.<br />

Visit www.NationalMerchants.com or<br />

call 866-509-7199.<br />

NMA names Jason Holderness as Chief<br />

Technology Officer<br />

National Merchants Association, a<br />

global merchant advocacy group and a<br />

leader in merchant services has named<br />

Jason Holderness to the position of Chief<br />

Technology Officer. Holderness has served<br />

in the role of Director of Software Development<br />

since joining NMA in 2016 and takes<br />

the reins from former CTO Brian Randolph,<br />

who now assumes the role of Chief Operating<br />

Officer. “This is an exciting time at<br />

National Merchants Association, and I am<br />

humbled to have the opportunity to lead<br />

such an amazing team” Holderness said.<br />

“Under the leadership of Brian Randolph,<br />

National Merchants Association is fast-becoming<br />

a leader in the FinTech landscape,<br />

and I look forward to supporting our latest<br />

product launches, as well as continuing<br />

to push the boundaries of technological<br />

innovation. We’ve done some great things<br />

over the last few years, but we’ve only just<br />

begun.”<br />

Holderness will be responsible for all<br />

application development, technological<br />

innovation, advancement and adoption.<br />

The IT department is credited with developing<br />

innovation and technology that has<br />

positioned NMA as a leader in the payment<br />

processing industry. “Jason’s vision and<br />

leadership make him the logical choice for<br />

the position,” Randolph said. “I have the<br />

utmost confidence that his innovative spirit,<br />

extensive knowledge and experience will<br />

help us continue our growth trajectory while<br />

upholding the standards and goals we have<br />

set for these departments.”<br />

Jason Holderness NMA’s proprietary<br />

merchant account optimization software is<br />

a major differentiator between NMA and its<br />

competitors. With a firm grip on risk management,<br />

NMA can accurately and fairly<br />

adjust merchant rate pricing, optimizing<br />

the viability of its merchants.<br />

In 2016, the IT department released<br />

NMA’s groundbreaking Chargeback<br />

Control Platform (CCP). This innovative<br />

program automatically intercepts inbound<br />

disputes before they become chargebacks<br />

and is integrated with LimeLight CRM,<br />

NMI gateway and others. Because it is<br />

integrated at the processor level, CCP can<br />

25<br />

conduct real-time refunds – protecting the<br />

end customers while helping to mitigate<br />

chargebacks for merchants.<br />

Holderness joined National Merchants<br />

Association with more than 15 years of<br />

combined experience in IT and technology<br />

startups, and is a product of the San Diego<br />

technology scene. Prior to joining NMA,<br />

he co-founded TakeLessons.com and led<br />

the Product and Development teams as Sr.<br />

Product Manager. Earlier in his career, Holderness<br />

spent 6 years in IT with Siemens,<br />

the largest manufacturing and electronics<br />

company in Europe.<br />

Holderness earned Bachelor of Arts<br />

degrees in Music Industry and Recording<br />

Arts from California State University, Chico<br />

and is a certified Scrum Master.<br />

Visit www.NationalMerchants.com or<br />

call 866-509-7199.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!