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q Hungary / Slovakia<br />
The Accor Hospitality<br />
teams of Hungary and<br />
Slovakia have launched a<br />
new programme for<br />
developing talents at the<br />
Academy Accor Hungary.<br />
The aim of this programme:<br />
train future managers for<br />
the Group. The participants<br />
were chosen via an<br />
evaluation process and<br />
individual interviews.<br />
The 18 month programme<br />
aims to develop their<br />
leadership, management,<br />
self-knowledge and<br />
communication skills… At<br />
the end of the programme,<br />
each participant writes a<br />
thesis and presents it to<br />
the company’s Executive<br />
Committee.<br />
q Italy<br />
A “Train the Trainer”<br />
session was held at<br />
Novotel Bologne to mark<br />
the official launch of the<br />
activities of the Academy<br />
Accor Italy which recently<br />
integrated the network of<br />
Accor Academies in the<br />
world.<br />
q Morocco<br />
• A lunch, prepared and<br />
served by the apprentices<br />
from the Marrakech and<br />
Agadir Apprenticeship<br />
Training Centres, was<br />
organised in the two<br />
towns’ Sofitel hotels in<br />
the presence of the hotel<br />
managers, heads of<br />
department and<br />
apprentice ship supervisors.<br />
This lunch is taken into<br />
account in the final exam<br />
which ends the<br />
apprentices’ training and<br />
prepares their professional<br />
integration. Since the<br />
launch of this project, 36<br />
apprentices from the first<br />
promotion have integrated<br />
Accor hotels in Morocco.<br />
The 104 graduates from<br />
this year received a<br />
diploma.<br />
• The Academy Accor<br />
Morocco have launched<br />
and distributed their 4th<br />
training catalogue among<br />
the country’s head quarters<br />
and hotels. It contains<br />
over 70 training courses<br />
all themes included:<br />
management and<br />
development of potential,<br />
customer relations, sales,<br />
marketing, maintenance,<br />
hygiene.<br />
Training ❙ Human Resources highlights<br />
q United Kingdom<br />
A presentation of the<br />
results and actions carried<br />
out in the “Management<br />
Development Programme”<br />
(MDP) was given to<br />
managers, Operations<br />
Managers, zone managers<br />
and GMs. The MDP is a<br />
training and career<br />
development programme<br />
implement by Accor<br />
Hospitality United<br />
Kingdom. Among other<br />
projects announced to<br />
increase sales: send the<br />
day’s menu to hotel<br />
customers by e-mail and<br />
encourage satisfied<br />
customers to leave<br />
comments on tourism and<br />
travel web sites. Since<br />
1997, 131 employees have<br />
participated in the<br />
programme, of which over<br />
half have become General<br />
Manager either locally or<br />
abroad.<br />
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