Hotel & Tourism SMARTreport #29
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INNOVATIONS & TECHNOLOGIES<br />
The Grand<br />
Ambassador<br />
SMART GUESTROOMS<br />
TO OFFER THE NEXT LEVEL<br />
OF SERVICES<br />
… How the Grand Ambassador Seoul associated<br />
with Pullman raised customer satisfaction and achieved<br />
30% energy savings<br />
With a long history of “firsts”, Grand Ambassador<br />
Seoul associated with Pullman is the first to pilot<br />
a highly innovative integrated technical solution<br />
from Samsung, resulting in excellent customer<br />
feedback and huge energy savings.<br />
As the ambassador of Korea’s hotel industry to the<br />
global hotel scene, and as the flagship hotel of the<br />
Ambassador <strong>Hotel</strong> Group, Grand Ambassador Seoul<br />
associated with Pullman has always strived to stay<br />
ahead in the services, facilities, and technology it<br />
provides to its guests. It has turned its lobby into<br />
a tech hub bustling with IT activities ranging from<br />
simple email exchange to accommodation of<br />
business level data communication connectivity.<br />
Now, the hotel is turning to its guest rooms to offer<br />
the next level of industry services providing only the<br />
best to its guests.<br />
“We’re constantly leading the way whether it was<br />
as the first hotel to adopt new technology such as a<br />
switchboard system for our operator or developing<br />
world-leading ‘smart guestrooms’ with the latest<br />
technology, ” said Nam-Wook Kim, the hotel’s<br />
General Manager.<br />
BACKGROUND<br />
In-room control, energy and room management<br />
solutions already existed. But what the market has<br />
been lacking is an integration of all systems into<br />
one. Samsung LYNK HMS integrates all essential<br />
functionalities, augmenting hotel operations and<br />
guest services, while minimising logistics.
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