PSIMay2017

More documents

Recommendations

Info

INDUSTRY NEWS Encouraging the next generation of fire systems installers Aico recently hosted an educational visit to its Centre of Excellence for students of Dudley College studying Performing Engineering Operations (PEO) Foundation Level 1. Eleven students, aged 16-18, accompanied by two lecturers from the College, were given a tour around Aico’s newly extended Centre of Excellence in Oswestry, Shropshire, taking advantage of the training facilities. “As these students are not yet in the trade, the purpose of this visit and what they get out of it is the importance of smoke alarms and an exposure to the construction of smoke alarms” comments David Daley, Electrical Lecturer, Dudley College. “The visit also widens their electrical knowledge base and, as their careers progress they may even be installing Aico products. All the students have completed positive reports in their journals and have actually retained a lot of the information passed on to them.” In brief Oprema has been awarded Dahua Technology’s UK Distributor of the Year 2016 award. Dahua presented Oprema with the award in recognition of the distribution company’s ongoing commitment to promoting Dahua’s portfolio of products to the UK market. Hanwha Techwin’s security business group has agreed to establish a partnership with NVIDIA. This is intended to strengthen the competitiveness of AI-based security products and solutions. Installer fits system for vehicle tracking across entire fleet Neil Berrisford, Operations Director and Ben Richards, Extinguisher Technician, Tecserv UK Tecserv UK has installed an all-in-one vehicle tracking solution from BigChange across its entire fleet of vans. Headquartered in Underwood, Nottingham the company designs, installs and maintains commercial fire and intruder alarms, CCTV and access control systems. Tecserv UK chose the JourneyWatch system from BigChange which combines real-time tracking of vans, separation of business and private mileage and an integrated driver mobile app that manages timesheets, expenses and gives its technicians feedback after each journey to encourage safe and responsible driver behaviour. Contact centre agents at Tecserv’s monitoring centre in Nottingham liaise with customers to respond to urgent reactive service requests as well as to manage the ongoing installation and routine servicing of alarm and CCTV hardware. With a team of field based service engineers covering the UK, maintaining complete visibility of the entire operation can be a challenge. The JourneyWatch system from BigChange gives all call-centre agents and planners instant visibility of the live location and progress of all company technicians. Integrated customer relationship management (CRM) means that all customer sites are saved in the system, so that rather than just seeing the name of a street, operators can instantly understand which contact each engineer is visiting. When responding to urgent reactive work, the system identifies available engineers in order of proximity together with information about their skills, qualifications and the type of vehicle and tools that they have available. This has enabled Tecserv UK to enhance response times ensuring that the ideal resource attends every job. This is supported by a variety of proactive alerts that enable efficient management of the operation. These include automatic emails and text messages to drivers and management when vehicles travel on toll roads or enter the London congestion charging zone, ensuring fees are paid and fines not incurred. Alerts also highlight when vehicles have been stopped at a location for an excessive period of time. 8 www.psimagazine.co.uk
NSI Installer Summit hits the heights at new venue in Birminham Over 200 delegates gathered at the fourth NSI Installer Summit last week at the Vox at the NEC, Birmingham. Over 50 product and business support providers filled the exhibition hall, offering delegates the opportunity to get up close to the latest technology, expand their technical knowledge and take advantage of exclusive Summit deals and offers. Special emphasis was placed on education this year with ten speakers covering a range of pertinent security and fire sector-related topics over the course of the day. Subjects in the plenary session in the morning included the Hatton Garden heist (during which the speaker Graeme Dow showed just how small the drilled entry point to the vault was) and lessons learned for the security sector; the Government’s perspective on cyber security – the risks and uncertainties; an insight into Jaguar Land Rover’s corporate security strategy and the newly launched Trailblazer Apprenticeship Standard for the security and fire sectors. Evolution gains CompEX certification Evolution (Electronic Security Systems) in now able to install and maintain systems in environments with the potential risk of explosive atmospheres, after completing CompEX training and practical assessments. Richard Lambert, co-founder and Managing Director of Evolution said: “By further up-skilling our engineers, we will now be able to deliver an even broader range of solutions for even the most challenging environments.” www.psimagazine.co.uk THE BOTTOM LINE IN ASSOCIATION WITH CSL The interview that gets the facts from the top This month Simon Banks talks to Stephen Leigh, Sales Director of Argus Fire & Security Ltd. Argus have been providing the latest in fire alarms and burglar alarm technology for industrial, commercial and domestic customers for over 30 years. Your company ethos is to supply the highest level of burglar alarm protection and in recent years you have doubled your monitored base. What has been the driving factor for this? A major factor has been the continued investment in our company and staff, leading to more prestigious contract opportunities and a high customer retention rate. Our customers are generally very loyal and frequently recommend our business and the services we offer to others. Digital Communicators provide a lucrative revenue stream for many installers. What prompted your decision to stop supplying them? Argus stopped offering this service around three years ago after trialling the then new DigiAir Product, deciding that single path radio products offered much greater flexibility and reliability. Products such as DigiAir offer very versatile attributes that improve the level of security over the old Digi Com service, which could be very vulnerable to attack as it was not polled regularly enough and in some instances not at all. We are currently on a campaign to change-out our legacy base of Digi’s to single path wireless. We have also found that when including the telephone call cost of a Digi Com service that polled twice daily, the overall cost of a DigiAir to the customer can often be lower. Surprising as it may seem, many customers choose to upgrade to Grade 2 dual path signalling at this stage due to the very small additional cost, and benefits of Dual path. You have told me Argus operates a best practice policy of only quoting specifications based on risk. How do you maintain this approach with growing competitive pressure in the market? As an NSI approved installer we carry out risk assessments for all new installations, this ensures that our bespoke professional quotations are fit for purpose and meet all necessary requirements for our customer’s needs. Not all companies provide this service, and we believe this gives us a professional advantage against some other Installers who do not. You mention that risk assessments aid your decision on system design, how do you see system designs changing in the coming years. Risk assessments are crucial to designing the appropriate system, I see many manufacturers offering system apps and mobile device notification solutions. Although progressive and arguably convenient, these systems will never replace the need for high security police response systems. The biggest concern I see in the coming years is non accredited companies selling inadequate systems, which is not good for the consumer or the industry. How do you see Home Automation and the Internet of Things (IoT) impacting your business over the next 5 years? We believe that Home Automation and App based security including the cloud, should be complementary to - rather than in place of - high security police response alarm systems. When used appropriately IoT provides additional benefits to high security systems and greater flexibility and functionality for the lesser secure systems. There will be more customer demand for App based systems, but in the main we believe these will replace conventional audible only and speech dialler systems. We strongly believe in the benefits of IoT, especially Apps for CCTV, and feel this is a growing area that will benefit us all. YOU SAID IT! “CSL are certainly out in front when it comes to secure wireless innovation. Another bullet-proof solution to flakey insecure CCTV Broadband sites.” Facebook post from Frank Flanagan at Crimewatch Ireland - Feb 20 Tweet us @CSLDualCom Get Social Find our other social pages here... 9
Page 1 and 2: May 2017 - £4.00 @SecurityDrum www
Page 3 and 4: May 2017 May 2017 - £4.00 @Securit
Page 5 and 6: www.psimagazine.co.uk EDITORIAL Don
Page 10 and 11: Always a suitable solution with the
Page 12 and 13: TEST PRODUCT TEST Serage SRTVIVDPRO
Page 14 and 15: TEST 7.5 out of 10 (continued from
Page 16 and 17: TEST PRODUCT TEST Ethos 4485 Laser
Page 18 and 19: EDITOR’S CHOICE Surveillance driv
Page 21 and 22: INTERVIEW An emphasis on training F
Page 23 and 24: @riscogroupuk riscouk
Page 25 and 26: PREMIER AWARDS 2017 NOW IT’S TIME
Page 27 and 28: VIDECON LTD TRADE ONLY SECURITY DIS
Page 29 and 30: eXtreme performance • 2X faster v
Page 31 and 32: eXtreme performance • 2X faster v
Page 33 and 34: ADVERTISEMENT FEATURE • Tell us a
Page 35 and 36: NOT SURE WHAT TO DO? THERE’S NEVE
Page 37 and 38: PSI PREMIER AWARDS The PSI Premier
Page 39 and 40: PANEL The risk assessment risks How
Page 41 and 42: unlawfully. Risks can be procedural
Page 43 and 44: PROMOTION One panel suits all! he b
Page 45 and 46: APPLICATION Improving access contro
Page 47 and 48: Here’s something else you never k
Page 49 and 50: APPLICATION RNLI utilising network
Page 51 and 52: STORAGE Storing surveillance n our
Page 53 and 54: Security Alarm Simple & Easy Instal
Page 55 and 56: ENFORCERV10 One panel to suit them
Page 57 and 58:
Ensure security excellence for your
Page 59 and 60:
together raising standards Meet the
Page 61 and 62:
Get your Career off the ground from
Page 63 and 64:
thepaper Business News for Security
Page 65 and 66:
CCTV CONTROL ROOM & MONITORING SERV
Page 67 and 68:
SECURITY CASH & VALUABLES IN TRANSI
show all

PSIMay2017

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?