Talon Helicopters Ltd COM Edition 2 Amend 0 submission 3 TC Stamped

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Talon Helicopters Ltd. - Edition 2 - Company Operations Manual Chapter 4 § Operational Control System The flight following system incorporates a combination of flight followers, responsible persons and Company flight itinerary forms/itineraries. Talon Helicopters are equipped with satellite tracking systems to enhance the flight following system. The Company may use the Automated Flight Following (AFF) system’s electronic map display, which includes the location of the helicopters, overlaid on an electronic map (i.e. Google Earth). When flights are operating from a temporary location, the PIC will assign the duties to a responsible person/flight follower. The PIC will provide flight information to that person. 4.8 Flight Watch and Communications Talon Helicopters operates under a pilot self-dispatch system. The pilot is solely responsible for Flight Watch. When operating from the main base, the pilot shall: § advise the flight follower on the following information: ▪ ▪ content of the Company flight itinerary form; and, intended route (using the map board, if required); § leave the Company flight itinerary form with the flight follower; and, § any changes to the flight itinerary, as soon as possible. When operating away from the main base and when the Company flight follower will not provide flight following, the pilot shall: § designate a responsible person to follow the progress of the flight; § brief the responsible person on the following information: ▪ ▪ ▪ content of the Company Flight Itinerary form including the estimated time of arrival; planned route(s); and, procedures and contact numbers to be followed in the event that the flight is overdue (refer to Chapter 10 – Emergency Procedures and Equipment). The pilot shall inform the Flight Information Centre (FIC), flight follower or “responsible person” if possible of any change to the Company flight itinerary form including changes to the following information: § destination; § ETA; § fuel; and, § routing. 4.9 Post Flight Duties Pilots shall complete the following post-flight duties: § close the Company Flight Itinerary by changing Status to CLOSED and emailing the report to the Flight Follower; § notify the flight follower or responsible person of the completion of the final flight of the day and the location of the helicopter; § complete pilot flight and duty time records; § submit the flight documents, as required; § complete customer billing information; § advise the PRM of any defects; and, § complete of the aircraft journey logbook, including the recording of defects. December 31, 2015 Amendment 0 4-5
Talon Helicopters Ltd. - Edition 2 - Company Operations Manual Chapter 4 § Operational Control System 4.10 Retention of Flight Documents Company Flight Itinerary forms shall be retained until the termination of the flight(s). Flight tickets shall be retained for 2 years. 4.11 Documentation and Record-Keeping Company record-keeping systems include computer records and entries on paper. Electronic records shall be protected and regularly backed up for safe-keeping. Management shall provide printed copies of electronic records when requested by a Transport Canada Inspector. 4.12 Dissemination of Operational Information Safety Circulars will be used as a means of disseminating operational information of a permanent or temporary nature between Managers and employees. The Operations Manager will provide employees with up-dated aircraft safety information and any relevant changes to the Canadian Aviation Regulations and/or Standards that may affect the operation. Safety Circulars policy: § The Operations Manager, Chief Pilot or the PRM shall approve all Safety Circulars; § Safety Circulars shall be posted in the SMS area; § acknowledgement and sign-off by the employee is required to be completed on the circular; and, § Operations Manager may incorporate relevant information from Safety Circulars into the Company Operations Manual. 4.13 Fuel and Oil Requirements PICs shall not commence a flight, or during flight, change the destination aerodrome set out in the flight plan or flight itinerary unless the helicopter carries sufficient fuel and oil to fly to the destination aerodrome and then to fly for a period of: § day VFR (702/703) - 20 minutes at normal cruising speed; or, § night VFR (702) - 20 minutes at normal cruising speed. Additionally, every aircraft must carry enough fuel to provide for: § taxiing and foreseeable delays prior to take-off; § meteorological conditions; § foreseeable air traffic routings and traffic delays; and, § any other foreseeable conditions that could delay the landing of the aircraft. 4.14 Weight and Balance System 4.14.1 Responsibility The PIC will ensure that the helicopter is operated within the weight and balance limitations in the Flight Manual. 4.14.2 Operational Empty Weights The use of operational empty weights shall be in accordance with the Flight Manual of the helicopter type. Operational empty weights have been established for the various commonly used configurations of the Company aircraft. December 31, 2015 Amendment 0 4-6
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