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EP Perspective June 2017

The title talks about the whole Hospitality sector, including the fine hotels, delicious restaurants, leading foodservice companies and the wider community. The magazine launched with a focus on independent hotels and has evolved to include thought leadership pieces on the whole sector. Articles focus on customer service, the guest experience, new innovation being adopted and much more. Their are many pacesetters in hospitality and EP is keen to showcase the real stories. Perspective is published on a quarterly basis and is written for senior players in hospitality. It is available in both a printed and digital format. Perspective puts a spotlight on some of the great things being achieved and the fascinating stories behind the businesses.

The title talks about the whole Hospitality sector, including the fine hotels, delicious restaurants, leading foodservice companies and the wider community.

The magazine launched with a focus on independent hotels and has evolved to include thought leadership pieces on the whole sector. Articles focus on customer service, the guest experience, new innovation being adopted and much more. Their are many pacesetters in hospitality and EP is keen to showcase the real stories.

Perspective is published on a quarterly basis and is written for senior players in hospitality. It is available in both a printed and digital format.

Perspective puts a spotlight on some of the great things being achieved and the fascinating stories behind the businesses.

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EMERGING LEADER: FAISEL CHOUDHRY<br />

‘Employees will be less<br />

committed to organisations<br />

in the future’ – is this true?<br />

Faisel Choudhry MVO, is a rare man and potential future leader<br />

to observe. He is still relatively young with a long road still ahead of<br />

him, but this is a man who believes in learning and being open minded<br />

to change. He has an impressive platform to build his career further<br />

from, having already worked within organisations such as The Bank of<br />

England and The Royal Household. He was appointed as a Member<br />

of the Royal Victorian Order (MVO) in the 2015 Birthday Honours<br />

Research from the 2020 Agenda indicates this<br />

may happen, so do businesses need to re-assess<br />

their approach to managing people and teams?<br />

list, and has played active roles within both the Territorial Army (T.A.)<br />

and within the Muslim community.<br />

Faisel’s MBA Dissertation is entitled “Understanding the impact<br />

of leadership and the role of emotional intelligence on organisational<br />

commitment”. The objective was to understand the link between<br />

leadership, emotional intelligence and the role these factors play in an<br />

employee’s commitment to an organisation.<br />

In Hospitality emotional intelligence is an important skill and<br />

yet is not often written about in comparison to other key leadership<br />

attributes such as vision, strategy and commercial acumen. It is for<br />

this reason and the questions that the study poses, that has real value.<br />

Faisel’s dissertation struck a chord as it does focus on a subject area<br />

that <strong>EP</strong> has been writing much about in recent times – the importance<br />

of Human Capital within a business and whether enough is really<br />

done to develop this asset to maximise its potential. Faisel opens his<br />

work with the comment:<br />

“Increasingly organisations are competing in a global economy,<br />

where competitive advantage through factors such as technology,<br />

patent and product is temporary due to the increased pace of change<br />

and competitiveness. Therefore, organisations need to look inwards,<br />

to determine how they can make better use of the human capital<br />

within their organisations, as increasingly more are reliant upon this<br />

as means of competitive advantage than ever before”<br />

It is the right starting point as there are no few research projects<br />

stating that the percentage of people working on a freelance basis<br />

within the next five years will stand at anything between 40–50%.<br />

One has to wonder how organisations can expect to remain<br />

competitive when it will become harder and harder to communicate,<br />

engage with teams and bring them together to work with increased<br />

commitment to the benefit of the organisation – and this has to be<br />

the heart of the strategy. Regardless of Brexit, Britain needs to be<br />

competitive on the world stage and this can only happen with great<br />

teams working as one on behalf of their business. Surely a freelance<br />

culture threatens to undermine this competitiveness?<br />

One of the most common questions across boards throughout the<br />

country is why are there not more young leaders breaking through and<br />

replacing the baby boom generation?<br />

<strong>EP</strong> has been debating this point in recent issues and there is a belief<br />

that almost a generation has been lost through the 2000s with the<br />

advances in digitalisation and with increased profitable businesses<br />

until the crash of 2009. We arguably lost almost ten years of leaders<br />

through reductions in training budgets and increases in processes,<br />

technology and the management of risk. The result was that the<br />

Faisel’s dissertation struck a chord<br />

as it does focus on a subject area<br />

that <strong>EP</strong> has been writing much about<br />

in recent times – the importance<br />

of Human Capital within a business<br />

and whether enough is really done<br />

to develop this asset to maximise<br />

its potential. ><br />

© GODRICK | 123RF.COM<br />

28 | <strong>Perspective</strong> | <strong>June</strong> <strong>2017</strong> epmagazine.co.uk | 29

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