EP Perspective June 2017
The title talks about the whole Hospitality sector, including the fine hotels, delicious restaurants, leading foodservice companies and the wider community. The magazine launched with a focus on independent hotels and has evolved to include thought leadership pieces on the whole sector. Articles focus on customer service, the guest experience, new innovation being adopted and much more. Their are many pacesetters in hospitality and EP is keen to showcase the real stories. Perspective is published on a quarterly basis and is written for senior players in hospitality. It is available in both a printed and digital format. Perspective puts a spotlight on some of the great things being achieved and the fascinating stories behind the businesses.
The title talks about the whole Hospitality sector, including the fine hotels, delicious restaurants, leading foodservice companies and the wider community.
The magazine launched with a focus on independent hotels and has evolved to include thought leadership pieces on the whole sector. Articles focus on customer service, the guest experience, new innovation being adopted and much more. Their are many pacesetters in hospitality and EP is keen to showcase the real stories.
Perspective is published on a quarterly basis and is written for senior players in hospitality. It is available in both a printed and digital format.
Perspective puts a spotlight on some of the great things being achieved and the fascinating stories behind the businesses.
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Contents<br />
<strong>June</strong> <strong>2017</strong> • Issue 04 • epmagazine.co.uk<br />
PERSPECTIVE<br />
Sharing knowledge and connectivity<br />
40<br />
34<br />
28<br />
46<br />
COMMENT<br />
06 Innovating in people<br />
Why are there not greater numbers of emerging leaders<br />
knocking on the door to be leaders?<br />
11 The straw that breaks the unwary back<br />
It’s time to go back to basics, says IndiCater<br />
12 To build a market leader<br />
Adam Elliott, new CEO of The Concerto Group has a<br />
strong vision for the future<br />
19 How can we aspire to what can’t be seen?<br />
What changes need to happen for women to progress?<br />
36 Leadership: The next creative industry<br />
Little is often said about what it takes to build a leader’s<br />
creative mindset<br />
38 Is <strong>2017</strong> the year the definition of<br />
work changed?<br />
A recent Deloitte survey found that a radical transition<br />
is already underway<br />
46 The four-day week debate<br />
Does the sector need to adapt the traditional<br />
working week?<br />
48 Can future CSR policies attract the<br />
next generation?<br />
Shirley Duncalf at Bidfood explores how using CSR policies<br />
can effectively reach the Millennial recruitment pool<br />
50 Redundant innovation<br />
How does a large player find innovation?<br />
CUSTOMER EXPERIENCE<br />
40 A challenger mentality in a<br />
traditional space<br />
etc. venues – typical event space business or<br />
entrepreneurial disruptor?<br />
FOOD & DRINK<br />
16 Restaurateur first, hotelier second<br />
Paul Milsom of Milsoms Hotels and Restaurants on the<br />
influence of his family’s entrepreneurial spirit<br />
EMERGING LEADERS<br />
08 Hotelier breaking through<br />
Abigail Tan-Giroud is making sure St Giles Hotels Group<br />
is considered a serious player<br />
28 ‘Employees will be less committed to<br />
organisations in the future’ – is this true?<br />
Faisel Choudhry MVO has researched the impact of<br />
leadership and the role of emotional intelligence on<br />
organisation commitment<br />
SPECIAL FEATURE<br />
21 Innovating with careers.<br />
Maximising the human asset<br />
Great people are as important as ever – but finding talent<br />
is arguably as hard as ever<br />
25 Experience is needed now more than<br />
ever before<br />
The industry’s greatest leaders add value to emerging businesses.<br />
33 One & All Foundation<br />
Let talent grow and allow good people to achieve great work<br />
INNOVATION<br />
15 Would you stay in an augmented reality?<br />
Greater guest satisfaction or the demise of the traditional<br />
hospitality experience?<br />
26 The world of work is changing<br />
Antony Woodcock of GIG explains how recruiting temporary<br />
staff needs to change<br />
34 A young leader’s journey to solve the<br />
food waste challenge<br />
<strong>EP</strong> speaks to Marguerite Velay of Winnow on the role<br />
technology can play to reduce food waste<br />
44 On the cusp of change<br />
The biggest developments in technology are about to happen,<br />
but is the industry ready?<br />
15<br />
4 | <strong>Perspective</strong> | <strong>June</strong> <strong>2017</strong> epmagazine.co.uk | 5
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